GE HealthCare

Field Service Engineer

GE HealthCare

full-time

Posted on:

Location Type: Remote

Location: Indonesia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Maintains all models specific to a modality in the assigned area Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.
  • Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.
  • Acts to ensure satisfaction to primary customers.
  • Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
  • Business growth: Assists in the growth and direction of business in his/her assigned area.
  • Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.
  • Administration: Responsibly completes all administration tasks on time.
  • Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.
  • Installation: Plays a leading role in complex and multi-functional rooms.
  • Shares best practices.
  • Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Requirements

  • Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
  • Minimum of 2-5 years field service experience in healthcare industry or equivalent
  • Excellent problem-solving skills, able to think outside the box
  • Strong sense of accountability and ownership over customer issues and other responsibilities
  • Strong potential and willingness to learn new techniques
  • Excellent customer service skills; able to deal tactfully and effectively with customers
  • Excellent verbal and written communication skills in English.
  • A good team player and can work seamlessly with cross-functional teams
  • Willing to be located in Makassar
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Electronics EngineeringComputer EngineeringInformation TechnologyBiomedical EngineeringField ServiceTroubleshootingInstallationPlanned MaintenanceWarranty ManagementDocumentation
Soft Skills
Problem-solvingAccountabilityCustomer ServiceCommunicationTeamworkAdaptabilityTrainingSales Opportunities IdentificationBest Practices SharingQuality Systems Maintenance