GE HealthCare

Field Service Engineer 1 – Multi-Modality

GE HealthCare

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Texas • United States

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About the role

  • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
  • Assist more experienced field engineers with equipment installation.
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with customers and recommend value-added services that will help them run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Answer service calls independently without assistance within one year of employment.

Requirements

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • Must have and maintain a valid Driver's License.
  • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • Willing to travel for training, site support, and occasional overnight stays.
Benefits
  • Competitive compensation
  • Professional development opportunities
  • Career growth environment
  • Challenging careers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Preventative MaintenanceTroubleshootingService RepairCustomer ServiceSales OpportunitiesAdministrative ResponsibilitiesEquipment InstallationCycle Time ManagementElectronic Equipment ServicingWeb Applications
Soft Skills
Effective CommunicationCustomer SatisfactionTeam CollaborationProblem SolvingRelationship BuildingSales EngagementAdaptabilityTime ManagementCustomer Needs FocusMarket Trend Awareness
Certifications
Associate's DegreeBachelor's DegreeElectrical EngineeringBiomedical EngineeringMechanical EngineeringMilitary EducationGEHC Biomed/FE Services InternshipApprenticeshipMilitary ExternshipDriver's License