Senior Services Manager – Technical Support

GE HealthCare

full-time

Posted on: 1/30/2026

Location Type: Remote

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💰 $118,400 - $177,600 per year

About the role

Lead and manage a technical support team responsible for Level 1, 2, and 3 support.
Ensure timely resolution of post-sales technical issues for customers and field service teams.
Develop and maintain deep expertise within the technical support discipline.
Stay current on the latest technical developments and integrate these insights into team processes.
Exercise sound judgment in solving moderately complex operational, product, technology, or engineering challenges.
Leverage technical expertise and data analysis to drive recommendations and decision-making.
Serve as a mentor and resource for less experienced colleagues.
Communicate complex or sensitive information effectively and work to build alignment across stakeholders.

Bachelor’s degree with 10+ years of Field Service experience or high school diploma with 12+ years of Field Service experience.
Extensive experience managing field service activities and resolving customer escalations.
Proven ability to troubleshoot and resolve complex field service and technical issues.
Demonstrated understanding of service support infrastructure and operational processes.
Strong multi-tasking skills with the ability to manage complex remote troubleshooting workflows.
Exceptional written and verbal communication skills.
Ability to travel up to 5% as needed.
High-speed internet connection required.
Prior leadership experience is a must.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdata analysistroubleshootingfield service managementoperational processesremote troubleshooting

Soft Skills

leadershipcommunicationmulti-taskingmentoringproblem-solving