Clinical Application Support Specialist II
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Alaska • Arizona • United States
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Salary
💰 $70,400 - $105,600 per year
About the role
- Learn specialized industry-specific software and apply this knowledge to support MIM customers
- Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
- Facilitate training sessions for team members, along with cross-functional teams
- Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization
- Ensure customer satisfaction for every step of the customer’s support journey
- Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
- Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
- Contribute to departmental operational improvement initiatives
Requirements
- A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred
- 3 + years of clinical or medical experience
- BS RT (T) or CMD Certification preferred but not required
- Strong written and verbal communication, organizational, and time management skills
- Ability to actively listen and anticipate customer needs with an empathetic mindset
- Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
- Ability to work with a flexible schedule
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
radiation therapydosimetryclinical experiencemedical experiencecustomer support
Soft Skills
customer serviceproduct trainingcommunicationorganizational skillstime managementactive listeningempathyanalytical skillscritical thinkingcollaboration
Certifications
BS RT (T)CMD Certification