Senior Customer Service Engineer
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Maintains all models specific to CT/PET/MR/Vascular/Surgery/DR modality in the assigned area.
- Total system level trouble-shooting on complex multi-symptom problems.
- Daily interface with doctors and technicians on equipment status issues.
- Acts to ensure satisfaction to primary customers.
- Helps train others where necessary; identify Sales opportunities and communicate to account team.
- Assists in the growth and direction of business in his/her geographic area.
- Responsible for Warranty and PMS contract cost control.
- Responsibly completes all administration tasks on time.
- Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Plays a leading role in complex and multifunctional rooms.
- Shares best practices.
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Requirements
- Qualified to Degree level in Electronics/Electrical engineering or equivalent.
- Technical analytical skills.
- 4-5 years Field Services experience.
- Comprehensive knowledge of a Cath labs/C-arms and Digital Radiography.
Benefits
- Relocation Assistance Provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical analytical skillsfield services experienceCath labs knowledgeC-arms knowledgeDigital Radiography knowledgequality systemsISO 9001 complianceadministration tasksprocess improvement
Soft Skills
customer satisfactiontrainingcommunicationteam collaborationproblem-solvingleadershiptime managementquality awarenesscompliance reportingbest practices sharing
Certifications
Degree in Electronics EngineeringDegree in Electrical Engineering