Lead enterprise-wide IT operations with a focus on intelligent automation, AIOps, and proactive service reliability.
Drive modernization of AMS and AD portfolios through data-driven investments and AI-augmented delivery models.
Champion AI-powered digital assistants to transform support, productivity, and decision velocity.
Align technology operations with business outcomes through innovation, resilience, and efficiency.
Collaborate with IT, data science, and development teams to ensure seamless AI integration and functionality.
Mentor and guide teams on AI operational best practices and procedures.
Develop, enforce, and monitor MSP SLAs to ensure commitments are met.
Utilize ITSM foundations to build and maintain operational excellence.
Develop strategies to meet cost efficiencies and budget targets.
Optimize operations to achieve synergy savings.

Requirements

Bachelors degree with 10 years of relevant experience
Extensive experience in Oracle, SAP and Commercial Applications and large managed service provider set-ups
Extensive experience managing complex AI systems in a corporate environment
Proven experience working with Managed Service Providers (MSPs)
Deep understanding of AI applications and infrastructure requirements
Strong leadership skills with the ability to inspire and manage multidisciplinary teams
Excellent project management capabilities and ability to prioritize multiple initiatives
Exceptional communication and stakeholder management skills
Extensive experience in establishing MSP (Managed services provider) performance measurements, calculating penalties and enforcing contract obligations

Benefits

medical
dental
vision
paid time off
401(k) plan with employee and company contribution opportunities
life
disability
accident insurance
tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI systems managementintelligent automationAIOpsdata-driven investmentsAI-augmented delivery modelsMSP SLAsITSM foundationsOracleSAPCommercial Applications

Soft Skills

leadershipmentoringproject managementcommunicationstakeholder managementcollaborationprioritizationinspirationguidanceoperational excellence

Certifications

Bachelor's degree