Field Service Engineer 2 – MR
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Virginia • United States
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Salary
💰 $88,960 - $133,440 per year
About the role
- Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
- Perform troubleshooting, service repairs and installations of moderate complexity
- Lead communications with customers and serve as escalation point for customer related concerns, including installations
- Own customer issues from dispatch or identification of issue to resolution, proactively engage with other team members to ensure appropriate solution for the customer
- Leads installations, validations, maintenance, and service repair needs on designated equipment
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
- Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
Requirements
- Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
- high school diploma/GED and 6 years of relevant experience
- Technical capabilities in MRI including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required.
Benefits
- medical
- dental
- vision
- paid time off
- 401(k) plan with employee and company contribution opportunities
- life insurance
- disability insurance
- accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventative maintenancetroubleshootingservice repairsinstallationsMRItechnical capabilitiesdocumentationmetricselectronic equipment
Soft skills
communicationcustomer satisfactionproblem-solvingteam collaborationrelationship management
Certifications
valid Driver’s LicenseAssociate degree