Customer Support Specialist
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $64,000 - $96,000 per year
Job Level
About the role
- Be the first point of contact for customers and employees seeking help.
- Monitor and manage incoming requests, such as emails in the LX Inbox, ensuring all inquiries are acknowledged and resolved within established service-level agreements (SLAs).
- Deliver fast, friendly, and accurate responses to questions about: Clinical application training programs and courses, Access to learning platforms and resources, Troubleshooting learner experience issues.
- Collaborate across teams (Clinical Applications, Program Managers, IT) to resolve complex inquiries and keep the learning experience seamless.
- Spot trends and share insights to improve processes and enhance the learner journey.
- Create helpful resources like FAQs and knowledge base articles to make learning easier for everyone.
- Uphold company standards for professionalism, confidentiality, and compliance.
Requirements
- Associate degree or equivalent experience (Bachelor’s preferred)
- 1–2 years in customer support in healthcare or clinical applications environment dealing with LX Inbox
- Strong written and verbal communication skills
- Excellent organizational and time management abilities
- Ability to troubleshoot and resolve basic technical issues
- Proficiency in Microsoft Office Suite and familiarity with learning management systems (LMS)
- Customer-first mindset with problem-solving skills
Benefits
- medical
- dental
- vision
- paid time off
- a 401(k) plan with employee and company contribution opportunities
- life
- disability
- accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingcustomer supportclinical application traininglearning management systemsMicrosoft Office Suite
Soft skills
written communicationverbal communicationorganizational skillstime managementproblem-solvingcustomer-first mindset
Certifications
Associate degreeBachelor’s degree