Service Segment Director
GE HealthCare
full-time
Posted on:
Location Type: Office
Location: Shanghai • 🇨🇳 China
Visit company websiteJob Level
Lead
About the role
- Lead segment insights and commercial strategy by deeply understanding customer needs across different segments and driving the transition from IB‑based selling to account‑based selling model that accelerates business growth.
- Partner closely with the Product organization to gain a strong understanding of solution offerings and ensure the team can effectively integrate products and services into comprehensive, customer‑centric solutions.
- Collaborate with Sales leadership to translate customer and account needs into tailored solution packages, enabling the team to support strategic opportunities and improve win rates.
- Provide strategic leadership to a cross‑functional team managing diverse customer account scopes, ensuring alignment, performance, and capability development.
- Serve as the segment focal to the Product team, delivering structured feedback to influence offering design and ensure solutions meet evolving customer needs.
- Drive execution of new offerings in partnership with Sales, ensuring successful launch, adoption, and market penetration.
- Work with Marketing to develop and execute segment‑specific promotional strategies, including customer engagement events, regional promotion and solution showcase activities.
- Enable Sales capability building by training new sales team members on solution offerings, service products, and value propositions.
- Support Regional Sales Managers in developing and executing regional commercial strategies aligned with segment priorities.
- Lead engagement with regional Key Opinion Leaders (KOLs) and oversee the establishment and management of show sites to strengthen market influence and customer trust.
Requirements
- Bachelor’s degree in a medical or related field; advanced degree preferred.
- 10+ years of experience in clinical marketing, product marketing, commercial strategy, or a related function within the healthcare or medical technology sector.
- Deep understanding of customer needs from both clinical and operational perspectives.
- Strong commercial acumen with proven influencing skills and the ability to drive cross‑functional alignment.
- Excellent oral and written communication skills; strong analytical thinking and structured process orientation.
- Demonstrated success collaborating with Sales, Product, and Marketing teams, with strong English communication capability.
- Proven track record of building customer relationships and delivering customer‑centric solutions.
- Motivational leader with a self‑starter mindset, strong ownership, and a collaborative team‑oriented approach.
- Commitment to Inclusion and Diversity in leadership and decision‑making.
Benefits
- Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
- Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical marketingproduct marketingcommercial strategycustomer-centric solutionsanalytical thinkingcross-functional alignmentsolution offeringsvalue propositionsmarket penetrationpromotional strategies
Soft skills
influencing skillsoral communicationwritten communicationstructured process orientationcollaborationrelationship buildingleadershipself-starter mindsetownershipteam-oriented approach
Certifications
Bachelor’s degreeadvanced degree