GE Aerospace

Customer Service Manager

GE Aerospace

full-time

Posted on:

Location Type: Office

Location: Shanghai • China

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About the role

  • Build on world class customer experience focused on safety, reliability of installed fleet and maintain strong customer preference for OEM material services
  • Evolve customer teams experience through an environment of learning, belonging, purpose and enhance customer experience on next gen products
  • Build new process capabilities through breakthroughs, kaizens and to unlock productivity and operational efficiencies
  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned customers, product, or coverage area.
  • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
  • Has a contribution in the development of a commercial solution and business plan.
  • Presents to top leadership in the business solutions on technical discipline and business solutions.
  • Drive coordinated customer engagement effectivity and consistency.

Requirements

  • Bachelor's degree from an accredited university or college
  • Minimum of 5 additional years of experience in Customer Service Management
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated ability to lead programs / projects
  • Ability to document, plan, market, and execute programs
  • Established project management skills.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Service ManagementProject ManagementProblem AnalysisProgram ExecutionBusiness Planning
Soft Skills
Oral CommunicationWritten CommunicationInterpersonal SkillsLeadership SkillsAnalytical Skills
Certifications
Bachelor's Degree