
Senior Services Manager – Analytics & Tools Leader
GE Aerospace
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $136,000 - $181,000 per year
Job Level
About the role
- Serves as functional owner and primary point of contact for key forecasting and demand-related reporting tools (e.g., ERP-based reporting, Spotfire, Tableau) used across Services, SIOP/S&OE, Supply Chain, Commercial, and Finance
- Maintains and improves user satisfaction, adoption, and usability by engaging directly with user groups to understand requirements, pain points, and use cases, and by managing enhancement backlogs and change requests
- Translates business and process needs into clear technical requirements for DT and data engineering partners (data models, calculations, interfaces, workflows) and coordinates development, testing, and release to meet milestones and user acceptance criteria
- Applies FLIGHT DECK Fundamentals (Value Stream Management, Daily & Visual Management, Action Planning, Problem Solving) so analytics and tools enable SQDC improvement in forecasting and demand management value streams, including visibility into key exceptions and decision points
- Uses value stream thinking and SIPOC-style framing to map information flows and identify where tools and data can remove DOWNTIME waste, shorten decision lead time, and improve transparency in SIOP cycles
- Leads change management and adoption for new or enhanced tools, including communications, training, and feedback loops; acts as a bridge between Genba (where work is done) and DT/data teams
- Demonstrates GE Aerospace Behaviors in all interactions: Respect for People, Continuous Improvement, Customer Driven
Requirements
- Bachelor’s degree from an accredited university or college in Supply Chain, Engineering, Operations Research, Business, Data Analytics, Information Systems, or related field; or equivalent practical experience (or a high school diploma/GED with at least 6 years of relevant work experience)
- Minimum of 5 years combined experience in hands-on development, technical product management, scrum master/dev ops, or similar roles bridging business and technology
- Awareness-level understanding of concepts such as application architecture, database management, agile development, and data engineering; comfortable engaging with DT and data teams
- Demonstrated experience delivering reporting, analytics, or digital tool solutions from requirements through deployment and adoption
- Strong oral and written communication skills with the ability to translate between business and technical audiences
- Proven attention to detail and rigor in managing data, metrics, and tool changes in a fast-paced, highly dynamic environment
Benefits
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach from GE Aerospace
- Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data modelscalculationsinterfacesworkflowsreportinganalyticsdigital tool solutionsapplication architecturedatabase managementdata engineering
Soft Skills
communication skillsattention to detailcustomer drivencontinuous improvementproblem solvingchange managementuser engagementrequirements gatheringtrainingfeedback loops