GD Resources

Product Manager

• Collaborate with stakeholders across Marketing, Sales, and Digital Technology to define and document future-state processes.
• Deliver clear, structured future-state process documentation for technical and business audiences that aligns with business needs.
• Contribute to the development of business requirements for GTM transformation and CRM improvements.
• Support CRM implementation efforts, including requirements gathering, testing, and adoption.
• Help operationalize the buying group strategy within CRM and marketing systems to enable tracking, engagement, and reporting.
• Participate in sprint planning, product reviews, and retrospectives as a Marketing representative.
• Create and maintain functional features and user stories aligned to business goals.
• Prepare documentation, training materials, and perform gap analyses.
• Conduct UAT and troubleshoot lead/data alignment issues across platforms.
• Become a subject matter expert in systems like Microsoft Dynamics, ServiceNow, and other tools.
• Facilitate communication between global and regional cross-functional teams.

CRM Product Manager

Content Writer

• Design and deliver tailored business writing trainings for three core groups: executive-level writers, technical writers, and staff with general writing responsibilities (emails, reports, project plans, etc.).
• Lead discovery session(s) with agency leadership and key stakeholders to understand current writing practices, pain points, and training goals, and use those insights to shape a customized training program.
• Develop a structured training curriculum totaling approximately 6 hours of instructor-led content per cohort, delivered across 2 to 6 sessions (for example, two 3-hour workshops, three 2-hour workshops, or six 1-hour sessions).
• Recommend optimal class sizes and manage enrollment to keep groups at an effective learning size (e.g., 15–18 participants) to maximize participation, feedback, and practice time.
• Deliver engaging training sessions virtually (via Zoom, Teams, etc.), onsite at the Boston office, or through a hybrid format, using interactive exercises, real examples, and practical writing frameworks.
• Create materials, templates, and job aids that support executive-level writing (memos, summaries for senior leadership, external communications), technical writing (templates, narrative + analysis of complex topics), and general writing (emails, meeting notes, status reports, project plans).
• Develop and administer pre-training and post-training writing assessments for each participant to measure skill improvements and training effectiveness.
• Provide structured, written and/or verbal feedback and 1:1 or small-group coaching on real writing samples submitted by participants, with options for deeper feedback for select staff as requested by the client.
• Analyze assessment results and observed writing samples to identify key strengths, recurring issues, and skill gaps across departments and staff levels.
• Prepare and present a comprehensive final assessment report to Multifamily leadership summarizing key challenges, trends, and opportunities in staff writing, along with clear recommendations and next steps for continued development.
• Coordinate schedules, logistics, and communications with internal points of contact to ensure smooth delivery, participant attendance, and timely follow-up.
• Maintain high standards of professionalism, confidentiality, and alignment with the agency’s mission, values, and commitment to diversity, equity, and inclusion in all training interactions.

Business Writing Training Consultant

Engineer

• Install, configure, and maintain Delinea Secret Server, Server Suite, Platform components, and Delinea Just Enough Privilege (JEP)
• Integrate various IT systems, applications, and network devices with the PAM vault, including databases and ServiceNow
• Support the management, vaulting, and rotation of privileged credentials across integrated platforms
• Troubleshoot PAM system issues, perform root cause analysis, and implement timely resolutions
• Manage and submit firewall requests related to PAM system connectivity and functionality
• Collaborate with network, security, and application teams to ensure seamless PAM integration and compliance
• Provide on-call support for PAM system availability, promptly responding to incidents and outages
• Monitor PAM system health, apply patches and upgrades, and optimize performance
• Document system configurations, integrations, procedures, and incident resolution reports

Privileged Access Management Engineer

Support Engineer

• Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software.
• Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
• Be a Customer Advocate providing support to users/administrators of our platform.
• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.

Technical Support Analyst

Compliance

• Horizon scanning (impact assessments)
• Reg Change Newsletter
• Translate regulations into requirements
• Regulatory FAQs
• Reg Collateral
• Continuously monitor, analyze, and communicate regulatory developments affecting ServiceNow, ensuring timely and effective responses.
• Partner with the legal team, domain owners, and external counsel to assess the applicability of regulatory changes and their implications for the business.
• Relay significant regulatory developments to the various business units for gap assessment, impact assessment and implementation planning.
• Systematically track and report regulatory changes to relevant management teams and committees.
• Collaborate with management across compliance programs to ensure policies and processes align with regulatory intent.
• Maintain and update the regulatory change process to ensure it scales company growth in new industries and geographical locations.
• Work closely with compliance and operations teams to design workflows that support effective regulatory change management.
• Provide input on process design for sub-functions to incorporate regulatory compliance risk metrics, monitoring, and escalation procedures for non-compliance.
• Support regulatory gap assessments and regulatory audit activity.
• Perform other related duties as assigned and support the development of the Compliance & Control Framework.

Lawyer, Regulatory Change Analyst

Financial Planning and Analysis

• Manage donations and payment processes for Client and Corporate Citizenship
• Manage financial tracker
• Create and manage data and impact dashboards
• Track and reconcile Client and Corporate Citizenship budgets
• Work with Controllership and Tax to prepare the Client 990 filing
• Manage Employee Matching Gift program
• Review and process all matching gift requests monthly and as needed
• Serve as liaison with matching gifts vendor
• Serve as primary matching gifts contact for employees and executives
• Manage Children of Employees Scholarship Program
• Oversee Client annual employee giving campaign
• Manage relationships with grants management, matching gifts, scholarship and other vendors; act as main liaison with Supplier Management Team
• Assist with volunteer and grant programs, as needed

HR Manager – Corporate Financial Industry Experience Required

Technical Project Manager

• Planning, organizing, and integrating complex cross-functional IT projects
• Overseeing budgets, schedules, and scope
• Developing communications plans and managing risks and issues
• Ensuring adherence to quality standards
• Defining project scope, gathering and documenting requirements
• Creating and maintaining schedules, coordinating with program areas, and managing resource allocation
• Implementing quality metrics and preparing detailed status reports
• Leading risk and issue management efforts
• Managing vendor or contract relationships and conducting project analysis

DevOps Engineer

• Provide architectural direction, technical guidance, and delivery oversight across multiple modernization and integration projects
• Define and communicate the technical vision for applications and integrations across projects
• Review and validate architecture, code, and deployment strategies for scalability and security
• Provide directions to developers, DevOps engineers to ensure cohesive delivery
• Collaborate with product owners, business analysts, and infrastructure teams to align deliverables
• Lead development teams working across frontend, backend, integration, and infrastructure domains
• Identify technical debt and areas for improvement, implementing solutions to enhance code quality and maintainability.

DevOps Lead

Software Engineer

• Lead and participate in the design, development, testing, and implementation of new or existing applications.
• Analyze and refine system requirements, translate them into prototypes, and plan system architecture.
• Write, debug, and maintain code while ensuring applications meet security and quality standards.
• Design and develop user interfaces, output formats, and integration points with hardware/software components.
• Prepare and maintain technical documentation, reports, and user manuals.
• Research and evaluate emerging software technologies to recommend improvements.
• Ensure compliance with information assurance/security standards in application delivery.
• Provide expertise in operating systems installation, configuration, and system environment management.
• Collaborate with stakeholders to gather requirements, test solutions, and validate outcomes.
• Support and mentor team members, providing guidance on software development practices.

Senior Programmer

Community Manager

• Integrate Native Hawaiian cultural values and practices into Sampling plans for seafloor research, Scientific documentation, Public communications and outreach materials
• Support outreach and community engagement activities, including: Facilitation or co-facilitation of at least one community meeting between USGS scientists and Native Hawaiian Community leaders/members
• Contributing to culturally relevant talking points for oral presentations
• Educate and brief USGS scientists and field personnel on Native Hawaiian cultural tenets and protocols relevant to deep-sea ecosystems and mineral research
• Develop written contributions and revisions for communication materials within ten (10) business days of request
• Collaborate closely with scientists and outreach teams to support culturally appropriate public engagement
• Deliverables: Upon request, the contractor will provide: Culturally-informed revisions to scientific and outreach documentation
• Talking points for presentations to Native Hawaiian Community members
• Briefings and internal educational materials for USGS staff
• Support for planning and executing one virtual or in-person community meeting
• All deliverables are to be completed within ten (10) business days of each request.