GCS Technologies, Inc.

Technical Support Analyst, Tier 2

GCS Technologies, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AzureCloudDNSFirewallsLinuxMacOSPythonSwitchingVMwareVoIP

About the role

  • Provide remote technical support to customers calling for various technical issues.
  • Provide on-site technical support to customers as needed.
  • Must have flexible after-hours availability for implementation and deployment tasks.
  • Track time and provide troubleshooting notes as you work.

Requirements

  • 2+ years experience in a help desk or network support position.
  • Must live in the Austin, TX metro or surrounding area.
  • Microsoft Azure and Office 365 Administration
  • Windows Server and Desktop OS (all versions)
  • Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
  • Familiarity with MacOS and Linux operating systems.
  • Common Desktop Applications (Office, etc.)
  • Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
  • Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery)
  • Virtualization Technologies (VMware vSphere and Hyper-V)
  • Familiarity with VOIP solutions, such as Ring Central
  • Basic Scripting knowledge (PowerShell, Bash, Python)
  • Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
  • Familiarity administering Remote Desktop Services
  • Participate in after hours support rotation.
  • Must pass background screening.
  • Must be able to lift 20 lbs.
  • Ability to work in a team and communicate effectively.
  • Responsible for entering billable time and notes into ticketing system in real time.
Benefits
  • 75% to 100% work-from-home options if based in Austin, TX
  • Flexible Paid Time Off
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Azure AdministrationOffice 365 AdministrationWindows ServerWindows Desktop OSMacOSLinuxBackup applicationsVMware vSphereHyper-VBasic Scripting
Soft Skills
teamworkeffective communicationflexibilitytroubleshootingtime management