Gcore

Principal Support Engineer, L3 – Edge Cloud

Gcore

full-time

Posted on:

Location Type: Remote

Location: Cyprus

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Job Level

Lead

Tech Stack

AnsibleAWSAzureCloudDNSFirewallsGoogle Cloud PlatformGrafanaKubernetesLinuxOpenStackPrometheusPythonSplunkTerraformUnixVMware

About the role

  • Act as the final escalation point for complex technical issues related to Cloud infrastructure and services
  • Investigate, diagnose, and resolve advanced incidents involving compute, storage, networking, and virtualization
  • Analyze logs, metrics, and configurations to identify root causes and implement effective fixes
  • Own high-severity incidents and coordinate resolution with Engineering, DevOps, SRE, and Operations teams
  • Contribute to root cause analysis (RCA) and preventive action plans
  • Support deployment, upgrades, and maintenance of production Cloud environments
  • Collaborate with Product and Engineering teams to reproduce issues and validate fixes
  • Mentor and support L1 and L2 Support Engineers
  • Create and maintain runbooks, SOPs, and technical documentation

Requirements

  • 5+ years of experience in Cloud infrastructure support, system administration, or technical operations
  • Strong understanding of Cloud technologies: Compute (VMs, Containers, Kubernetes) Networking (VPCs, load balancers, routing, DNS, firewalls) Storage (object, block, databases) Security (IAM, encryption, best practices)
  • Hands-on experience with Linux/Unix systems
  • Experience with at least one major Cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud)
  • Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk)
  • Strong analytical and problem-solving skills
  • English level B2 or higher
  • Nice to have Automation and scripting (Python, Bash, PowerShell)
  • CI/CD pipelines and infrastructure-as-code (Terraform, Ansible)
  • Cloud certifications (AWS, Azure, GCP)
  • Knowledge of ITIL incident and problem management
Benefits
  • Competitive compensation
  • Flexible working hours and hybrid or remote options, depending on your role
  • Work from anywhere in the world for up to 45 days per year
  • Private medical insurance for you and your family*
  • Extra paid vacation and sick leave days*
  • Support for life’s important moments and celebrations
  • Language courses to help you connect and grow
  • Modern, welcoming offices with snacks, drinks, and entertainment*
  • Team sports and social activities*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Cloud infrastructure supportsystem administrationtechnical operationsCloud technologiesLinux/Unix systemsAutomationscriptingCI/CD pipelinesinfrastructure-as-coderoot cause analysis
Soft Skills
analytical skillsproblem-solving skillsmentoringcollaboration
Certifications
AWS certificationAzure certificationGCP certification