GC Brieau

Director of Operations

GC Brieau

full-time

Posted on:

Location Type: Hybrid

Location: Sherbrooke • Canada

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Job Level

Lead

About the role

  • Oversee all technical and service operations.
  • Ensure customers receive an exceptional experience.
  • Optimize internal processes.
  • Play a key role in integrating acquisitions.
  • Establish performance standards.
  • Work closely with executive leadership to develop and execute the strategic vision.

Requirements

  • Significant experience managing operations in the technology sector, ideally within an MSP or a professional services organization.
  • Proven ability to lead technical teams.
  • Experience optimizing complex processes.
  • Demonstrated ability to maintain high service quality standards.
  • Proficiency with Microsoft technology environments.
  • Knowledge of cybersecurity challenges and digital transformation.
  • Analytical approach to making data-driven decisions.
  • Bilingual in French and English (required).
Benefits
  • Opportunity to join a rapidly growing organization and directly contribute to shaping its future.
  • A dynamic environment where innovation and continuous improvement are valued.
  • A passionate, collaborative team that places excellence at the core of its priorities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementprocess optimizationservice quality standardscybersecuritydigital transformationdata-driven decision making
Soft Skills
leadershipcustomer experienceanalytical thinkingstrategic vision development