GC America

Key Account Manager

GC America

full-time

Posted on:

Location Type: Office

Location: Chicago • Illinois • United States

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About the role

  • Own and manage relationships with assigned mid-market DSO accounts, acting as the primary contact for sales and strategic initiatives.
  • Develop and execute account plans to grow revenue, improve customer retention, and support the adoption of the full product portfolio.
  • Collaborate with cross-functional teams including Marketing, Analytics, Customer Service, and Sales Leadership to support DSO partner needs.
  • Utilize data analytics, sales trends, performance metrics, pricing strategics and business insights to identify growth opportunities and adjust plans accordingly.
  • Conduct regular business reviews with DSO decision-makers to present performance results and align future strategies.
  • Support training, onboarding, and field execution with DSO stakeholders and key opinion leaders.
  • Participate in regional and national dental meetings, tradeshows, and customer events to represent the company and support DSO engagement.
  • Work closely with the Special Markets Manager to map out mid-market strategy involving assigned account list as well as lead generation.
  • Continuously Identify new business opportunities.
  • Coordinate ongoing quarterly business reviews (QBR’s) with assigned accounts.
  • Coordinate quarterly DSO opportunities provided by Special Markets Manager Develop DSO Account Plans prioritizing opportunities quarterly.
  • Forecasting and pipeline/funnel management.
  • Participate in monthly regional performance management meeting/webinars and provide update.
  • Touch assigned top KAM accounts a minimum of four (4) times per year.
  • Meet with assigned dealer partners on a quarterly basis to review sales performance, create sales programs and provide product/marketing updates.
  • Ensure assigned DSO accounts are trained on new product introductions within one month of launch.
  • Participate with Special Markets Manager in financial reviews with distributors to maximize growth on a quarterly basis.
  • Involvement in the development and execution of distribution programs using joint strategies to accomplish business objectives (product launch, product gaps, spiffs, coop, and regional opportunities).
  • Execute Key Performance Indicators (KPI’s) on a weekly, monthly & quarterly basis.
  • Responsible for learning and understanding the GC Selling Way.
  • Responsible for understanding how to properly demonstrate, communicate and train customers on all product features and benefits and how they can be applied within a clinical setting.
  • Participate with all inter-company training programs to learn about all new products and updates with both GCA and other GC Corporate partners.
  • Responsible for providing accurate and useful reports for GCA Management Team
  • Responsible for input on technical product training for sales, marketing and customer service teams using various communication methodologies (PowerPoint, webinar, face-to-face, teleconference, convention, etc.)
  • Participate in regulatory compliance activities related to the job function, including quality audits, adverse event reporting for company products, and adherence to Good Documentation Practices for reporting and record keeping.
  • Perform other duties as may be assigned.

Requirements

  • Bachelor’s degree preferred
  • 3+ years of sales experience, preferably in the dental, medical, or healthcare sectors
  • Strong track record of growing revenue and managing complex customer relationships.
  • Excellent interpersonal, communication, and presentation skills
  • Ability to write comprehensive reports utilizing Microsoft products (Word, Excel, PowerPoint, etc.)
  • Superb verbal communication skills (interpersonal, presentation/training) in the English language
  • Demonstrated analytical and creative thinking skills as demonstrated by technical problem-solving, analysis and innovative solutions.
  • Demonstrated ability to multi-task.
  • Ability to travel up to 50%.
Benefits
  • Company car
  • Base salary and commissions
  • 401(k) through Fidelity and company matching 10%
  • Dental insurance with Delta Dental PPO
  • Health insurance BCBS Illinois PPO
  • Employee Assistance Program
  • Health Savings Account
  • Company Paid Life Insurance (two times annual salary)
  • Paid time off, including an extra paid week off the week between Christmas and New Years
  • Tuition reimbursement
  • Vision insurance through EyeMed
  • 10 paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticssales trendsperformance metricspricing strategiesbusiness insightsforecastingpipeline managementKPI executionreport writingtechnical problem-solving
Soft Skills
interpersonal skillscommunication skillspresentation skillsanalytical thinkingcreative thinkingmulti-taskingcustomer relationship managementtraining skillscollaborationstrategic thinking