GBMC HealthCare

Business Development Rep

• Responsible for the overall sales and marketing strategy for all Gilchrist services and all Gilchrist affiliate companies
• Lead and mentor the sales team to achieve admission targets, performance metrics, provide coaching and support to drive above industry growth rates
• Responsible for increasing market share annually year over year
• Develop and implement quarterly business plans monitoring ongoing compliance to drive growth and market penetration
• Provides oversight for marketing and sales education, training and monitoring to assure effective use of resources and desired outcomes
• Conduct market research and analysis to identify trends, competitive landscape, and potential business opportunities within the region
• Works with territory BDM’s to develop growth plans for each neighborhood
• Responsible for payor contracts and reimbursement strategies
• Collaborates with CFO and President to create and negotiate fiscally sound contracts
• Works collaboratively with other Directors for patient care coordination and customer service
• Works collaboratively with the marketing department to produce professional sales material to advance our work
• Monitor and report on regional business performance, market trends, and competitive analysis, provide insights and recommendations to senior management on strategic direction
• Assists in planning future programs and business plans for serious illness and end of life care to meet market demand
• Provide awareness of all service lines, build and maintain strong relationships with existing referral sources, payors, and other healthcare providers while actively pursuing new partners to expand the company’s customer base

Regional Director – Business Development

Executive Assistant

• Under limited supervision and according to general directions, performs varied administrative duties such as composing and typing complex correspondence, relaying confidential information, gathering and interpreting information to develop complex reports and maintaining department files.
• Uses discretion and judgment in screening important visitors and telephone calls and in planning and organizing own work as well as supervisor’s in meeting established priorities.
• Manages Executives’ Outlook calendar and sets up meetings.
• Accurately takes minutes during Committee and Board Meetings.
• Must be able to meet deadlines in a fast-paced quickly changing environment.
• Must be able to take a proactive approach to problem-solving with strong decision-making skills.
• Must be fluent in MS Office Suite.

Call Center Representative

• Answers and screens high volume calls
• Registers patient’s demographics, telephone, and medication encounters
• Schedules patient appointments using a computerized medical system or handwritten schedule
• Performs (pre) registration duties by obtaining pertinent patient information
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work
• Schedules diagnostic tests and therapeutic procedures according to HMO's, PPO's, etc.
• Notifies patients regarding scheduled tests and procedures
• Faxes patient progress notes to referring physicians

Call Center Patient Services Assistant, 2:30pm to 11pm

• Answers and screens high volume calls
• Registers patient’s demographics, telephone, and medication encounters
• Schedules patient appointments, using a computerized medical system or handwritten schedule
• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work
• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures
• Performs related duties and faxing patient progress notes to referring physicians

Call Center Patient Services Assistant

Manager

• Completes initial assessment of patient and family to ascertain home care needs - including physical, emotional, spiritual and mental status.
• Prepares and implements the care plan for patient/family unit in collaboration with the Interdisciplinary Group.
• Provides direct nursing care to patients in order to maintain highest level of care for the patient in conjunction with the primary physician.
• Plans and supervises the delivery of care by the HHA.
• Cooperates with Clinical Manager in utilization of other team members, outside agencies, and community resources.
• Uses problem oriented charting to ensure continuity of care in a home setting or nursing home as well as inpatient or respite setting.
• Teaches family members, facility staff , hired caregivers, patient care skills, including: pain control, medication (RN titrates medication within prescribed range), injections, draws blood for labs, manages IV's, dressing changes, hygiene, nutrition, checking vital signs in accordance with orders from physician, as well as addressing emotional needs.
• Ensures that arrangements for equipment necessary in the facility setting are made available.
• Attends to patient, family and facility at time of patient’s death.

Home Care Nurse – Case Manager

• Oversee care management and coordination of clinical activities for a defined patient population.
• Promote population health management through effective education, self-management support, goal setting, care planning and timely health care delivery.
• Develop and monitor care management processes and support for primary clinical teams.
• Serve as a clinical resource in the primary care setting.
• Actively manage a defined patient panel of patients with chronic conditions and multiple comorbidities (high acuity/complex).
• Collaborate with practice manager, providers, care coordinators, and others in managing a defined panel of patients.
• Assess barriers and link to alternate resources when a patient has not met treatment goals.
• Monitor population management data and reports to ensure patients’ health and social needs are being addressed.

RN 2 Care Manager

• Answers and screens high volume calls
• Registers patient’s demographics and schedules appointments
• Performs (pre) registration duties by obtaining pertinent patient information
• Codes lab requisitions with necessary patient data
• Schedules diagnostic tests and therapeutic procedures
• Notifies patients regarding scheduled tests and procedures

• Answers and screens high volume calls
• Registers patient’s demographics, telephone, and medication encounters
• Schedules patient appointments
• Performs pre-registration duties by obtaining pertinent patient information
• Codes lab requisitions with necessary patient data for proper processing
• Schedules diagnostic tests and therapeutic procedures
• Ensures that patients receive appropriate information regarding scheduled tests
• Provides customer service by relaying Information about the Medical Center
• Reminds patients of appointments

Patient Services Assistant

Administration

• Responsible for the operation and maintenance of Gilchrist clinical centers and administrative offices
• Assures that the building’s systems and equipment run smoothly to provide comfort and meet the needs of patients, families, staff and volunteers
• Responds to repair and maintenance requests within the requested time
• Maintain preventative maintenance program; documents all inspections, maintenance and repairs performed
• Diagnose infrastructural issues and repair or schedule a vendor if needed
• Participates in discussions and planning with management concerning equipment acquisitions and construction or renovation of plant facilities
• Ensure projects being managed internally and through vendors are on schedule
• Reports progress and setbacks to the Facility Manager
• Works with operational leaders to assure locations are prepared for weather-related events
• Assures that safety rounds are completed daily and maintains documentation for Safety Committee
• Manage inventory of facility supplies, equipment, and furniture
• Adhere to safety guidelines, local building codes, and regulations during installation, maintenance, and repair activities
• Follow on-call schedule to ensure 24 x 7 service availability.

Regional Director – Business Development

Executive Assistant

Call Center Patient Services Assistant, 2:30pm to 11pm

Call Center Patient Services Assistant

Home Care Nurse – Case Manager

RN 2 Care Manager

Call Center Patient Services Assistant

Patient Services Assistant

Facilities Services Administrator