GBMC HealthCare

Systems Engineer

• Administers client support systems and hardware; Maintains existing systems and designs and implements new systems.
• Provides education, training and mentoring for Service Desk staff
• Responsible for developing solutions for complex client support needs
• Customer service focus, responsible for ensuring ticket SLAs compliance and escalation needs
• Resolves escalated Service Desk and Client System support tickets and provides Service Desk escalation support that is not resolvable at the tier I, II or III levels
• Provides IT project implementation support for client systems as required
• Evaluates customer needs and makes technical recommendations that comply with current enterprise IT standards and technical guidelines
• Develops and maintains support documentation for client systems
• Installs, upgrades and maintains hardware and software for client systems: operating system, drivers, patches and other application components for client platforms

Client Systems Analyst

Manager

• Completes initial assessment of patient and family to ascertain home care needs
• Prepares and implements the care plan for patient/family unit in collaboration with the Interdisciplinary Group.
• Provides direct nursing care to patients in order to maintain highest level of care for the patient in conjunction with the primary physician.
• Plans and supervises the delivery of care by the HHA
• Teaches family members, facility staff, hired caregivers, patient care skills
• Attends care plan meetings and/or patient care rounds for hospice patients within the facility.

Hospice RN Case Manager

• Completes initial assessment of patient and family to ascertain home care needs - including physical, emotional, spiritual and mental status.
• Prepares and implements the care plan for patient/family unit in collaboration with the Interdisciplinary Group.
• Provides direct nursing care to patients in order to maintain highest level of care for the patient in conjunction with the primary physician.
• Plans and supervises the delivery of care by the HHA
• Cooperates with Clinical Manager in utilization of other team members, outside agencies, and community resources. Updates primary physician when necessary and regularly on a monthly basis. Updates interdisciplinary team at patient care conference
• Uses problem oriented charting to ensure continuity of care in a home setting or nursing home as well as inpatient or respite setting.
• Teaches family members, facility staff, hired caregivers, patient care skills, including: pain control, medication (RN titrates medication within prescribed range), injections, draws blood for labs, manages IV's, dressing changes, hygiene, nutrition, checking vital signs in accordance with orders from physician, as well as addressing emotional needs.
• Ensures that arrangements for equipment necessary in the facility setting are made available.
• Attends to patient, family and facility at time of patient’s death.
• Documents in facility chart
• Maintains positive relationships and open communication with facility staff.
• Reconciles medications against facility medication list.
• Updates facility staff and family of visit schedule
• Attends care plan meetings and/or patient care rounds for hospice patients within the facility.
• Establish/maintain professional working relationships with a variety of facility staff; ED, DON, medicine techs, aides, nurses (LPNs and RNs), rehab staff, housekeeping, etc.
• Provide educational in-services to facility staff both formally and informally.
• Participate in marketing and customer service activities with BDMs.

Call Center Representative

• Answers and screens high volume calls
• Registers patient's demographics, telephone, and medication encounters
• Schedules patient appointments using computerized medical system or handwritten schedule
• Performs (pre) registration duties by obtaining pertinent patient information and maintaining patient charts
• Codes lab requisitions for proper processing and charging of lab work
• Ensures that patients receive appropriate information regarding scheduled tests and procedures
• Provides customer service to patients by relaying information about the Medical Center

Call Center Patient Services Assistant

• Completes initial assessment of patient and family to ascertain home care needs - including physical, emotional, spiritual and mental status.
• Prepares and implements the care plan for patient/family unit in collaboration with the Interdisciplinary Group.
• Provides direct nursing care to patients in order to maintain highest level of care for the patient in conjunction with the primary physician.
• Plans and supervises the delivery of care by the HHA
• Uses problem oriented charting to ensure continuity of care in a home setting or nursing home as well as inpatient or respite setting.
• Teaches family members, facility staff, hired caregivers, patient care skills, including: pain control, medication (RN titrates medication within prescribed range), injections, draws blood for labs, manages IV's, dressing changes, hygiene, nutrition, checking vital signs in accordance with orders from physician, as well as addressing emotional needs.