GBMC HealthCare

Manager

• Completes initial assessment of patient and family to ascertain home care needs - including physical, emotional, spiritual and mental status.
• Prepares and implements the care plan for patient/family unit in collaboration with the Interdisciplinary Group.
• Provides direct nursing care to patients in order to maintain highest level of care for the patient in conjunction with the primary physician.
• Plans and supervises the delivery of care by the HHA
• Cooperates with Clinical Manager in utilization of other team members, outside agencies, and community resources. Updates primary physician when necessary and regularly on a monthly basis. Updates interdisciplinary team at patient care conference
• Uses problem oriented charting to ensure continuity of care in a home setting or nursing home as well as inpatient or respite setting.
• Teaches family members, facility staff , hired caregivers, patient care skills, including: pain control, medication (RN titrates medication within prescribed range), injections, draws blood for labs, manages IV's, dressing changes, hygiene, nutrition, checking vital signs in accordance with orders from physician, as well as addressing emotional needs.
• Ensures that arrangements for equipment necessary in the facility setting are made available.
• Attends to patient, family and facility at time of patient’s death.
• Documents in facility chart
• Maintains positive relationships and open communication with facility staff.
• Reconciles medications against facility medication list.
• Updates facility staff and family of visit schedule
• Attends care plan meetings and/or patient care rounds for hospice patients within the facility.
• Establish/maintain professional working relationships with a variety of facility staff; ED, DON, medicine techs, aides, nurses (LPNs and RNs), rehab staff, housekeeping, etc.
• Provide educational in-services to facility staff both formally and informally.
• Participate in marketing and customer service activities with BDMs.

Hospice RN Case Manager

Medical writer

• Under limited supervision from the Director of Primary Care and Senior Director of Population Health, the Clinical Documentation Improvement (CDI) Nurse will assist GBMC Health Partners physicians and advanced practicing clinicians to accurately document patient clinical acuity and illness burden to improve risk management efforts.
• The CDI Nurse will review patient records, including ICD-10 diagnoses and Hierarchical Condition Categories (HCC) to identify and act on opportunities for improvement.
• This resource will also educate and work with providers, system leaders, and EPIC staff to maximize documentation accuracy and efficiency.

Clinical Documentation Improvement Nurse

Community Manager

• Completes initial assessment of patient and family to ascertain home care needs including physical, emotional, spiritual and mental status.
• Prepares and implements the care plan for patient/family unit in collaboration with the Interdisciplinary Group.
• Provides direct nursing care to patients in order to maintain highest level of care for the patient in conjunction with the primary physician.
• Plans and supervises the delivery of care by the HHA.
• Updates primary physician when necessary and regularly on a monthly basis.
• Updates interdisciplinary team at patient care conference.
• Uses problem oriented charting to ensure continuity of care in a home setting or nursing home as well as inpatient or respite setting.
• Teaches family members, facility staff, hired caregivers, patient care skills such as: pain control, medication, injections, draws blood for labs, manages IV's, dressing changes, hygiene, nutrition, checking vital signs in accordance with orders from physician, and addressing emotional needs.
• Ensures that arrangements for equipment necessary in the facility setting are made available.
• Attends to patient, family and facility at time of patient’s death.
• Documents in facility chart.
• Maintains positive relationships and open communication with facility staff.
• Reconciles medications against facility medication list.
• Updates facility staff and family of visit schedule.
• Attends care plan meetings and/or patient care rounds for hospice patients within the facility.
• Establishes and maintains professional working relationships with a variety of facility staff; ED, DON, medicine techs, aides, nurses (LPNs and RNs), rehab staff, housekeeping, etc.
• Provides educational in-services to facility staff both formally and informally.
• Participates in marketing and customer service activities with BDMs.

Senior RN Case Manager – Senior Living Community

• Completes initial assessment of patient and family to ascertain home care needs - including physical, emotional, spiritual and mental status.
• Prepares and implements the care plan for patient/family unit in collaboration with the Interdisciplinary Group.
• Provides direct nursing care to patients in order to maintain highest level of care for the patient in conjunction with the primary physician.
• Plans and supervises the delivery of care by the HHA.
• Cooperates with Clinical Manager in utilization of other team members, outside agencies, and community resources. Updates primary physician when necessary and regularly on a monthly basis. Updates interdisciplinary team at patient care conference.
• Uses problem oriented charting to ensure continuity of care in a home setting or nursing home as well as inpatient or respite setting.
• Teaches family members, facility staff, hired caregivers, patient care skills, including: pain control, medication (RN titrates medication within prescribed range), injections, draws blood for labs, manages IV's, dressing changes, hygiene, nutrition, checking vital signs in accordance with orders from physician, as well as addressing emotional needs.
• Ensures that arrangements for equipment necessary in the facility setting are made available.
• Attends to patient, family and facility at time of patient’s death.
• Documents in facility chart.
• Maintains positive relationships and open communication with facility staff.
• Reconciles medications against facility medication list.
• Updates facility staff and family of visit schedule.
• Attends care plan meetings and/or patient care rounds for hospice patients within the facility.
• Establish/maintain professional working relationships with a variety of facility staff; ED, DON, medicine techs, aides, nurses (LPNs and RNs), rehab staff, housekeeping, etc.
• Provide educational in-services to facility staff both formally and informally.
• Participate in marketing and customer service activities with BDMs.

Business Development Rep

• Responsible for the overall sales and marketing strategy for all Gilchrist services and all Gilchrist affiliate companies
• Lead and mentor the sales team to achieve admission targets, performance metrics, provide coaching and support to drive above industry growth rates
• Responsible for increasing market share annually year over year
• Develop and implement quarterly business plans monitoring ongoing compliance to drive growth and market penetration
• Provides oversight for marketing and sales education, training and monitoring to assure effective use of resources and desired outcomes
• Conduct market research and analysis to identify trends, competitive landscape, and potential business opportunities within the region
• Works with territory BDM’s to develop growth plans for each neighborhood
• Responsible for payor contracts and reimbursement strategies
• Collaborates with CFO and President to create and negotiate fiscally sound contracts
• Works collaboratively with other Directors for patient care coordination and customer service
• Works collaboratively with the marketing department to produce professional sales material to advance our work
• Monitor and report on regional business performance, market trends, and competitive analysis, provide insights and recommendations to senior management on strategic direction
• Assists in planning future programs and business plans for serious illness and end of life care to meet market demand
• Provide awareness of all service lines, build and maintain strong relationships with existing referral sources, payors, and other healthcare providers while actively pursuing new partners to expand the company’s customer base

Regional Director – Business Development

Executive Assistant

• Under limited supervision and according to general directions, performs varied administrative duties such as composing and typing complex correspondence, relaying confidential information, gathering and interpreting information to develop complex reports and maintaining department files.
• Uses discretion and judgment in screening important visitors and telephone calls and in planning and organizing own work as well as supervisor’s in meeting established priorities.
• Manages Executives’ Outlook calendar and sets up meetings.
• Accurately takes minutes during Committee and Board Meetings.
• Must be able to meet deadlines in a fast-paced quickly changing environment.
• Must be able to take a proactive approach to problem-solving with strong decision-making skills.
• Must be fluent in MS Office Suite.

Call Center Representative

• Answers and screens high volume calls
• Registers patient’s demographics, telephone, and medication encounters
• Schedules patient appointments using a computerized medical system or handwritten schedule
• Performs (pre) registration duties by obtaining pertinent patient information
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work
• Schedules diagnostic tests and therapeutic procedures according to HMO's, PPO's, etc.
• Notifies patients regarding scheduled tests and procedures
• Faxes patient progress notes to referring physicians

Call Center Patient Services Assistant, 2:30pm to 11pm

• Answers and screens high volume calls
• Registers patient’s demographics, telephone, and medication encounters
• Schedules patient appointments, using a computerized medical system or handwritten schedule
• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work
• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures
• Performs related duties and faxing patient progress notes to referring physicians

Call Center Patient Services Assistant

• Completes initial assessment of patient and family to ascertain home care needs - including physical, emotional, spiritual and mental status.
• Prepares and implements the care plan for patient/family unit in collaboration with the Interdisciplinary Group.
• Provides direct nursing care to patients in order to maintain highest level of care for the patient in conjunction with the primary physician.
• Plans and supervises the delivery of care by the HHA.
• Cooperates with Clinical Manager in utilization of other team members, outside agencies, and community resources.
• Uses problem oriented charting to ensure continuity of care in a home setting or nursing home as well as inpatient or respite setting.
• Teaches family members, facility staff , hired caregivers, patient care skills, including: pain control, medication (RN titrates medication within prescribed range), injections, draws blood for labs, manages IV's, dressing changes, hygiene, nutrition, checking vital signs in accordance with orders from physician, as well as addressing emotional needs.
• Ensures that arrangements for equipment necessary in the facility setting are made available.
• Attends to patient, family and facility at time of patient’s death.

Home Care Nurse – Case Manager

• Oversee care management and coordination of clinical activities for a defined patient population.
• Promote population health management through effective education, self-management support, goal setting, care planning and timely health care delivery.
• Develop and monitor care management processes and support for primary clinical teams.
• Serve as a clinical resource in the primary care setting.
• Actively manage a defined patient panel of patients with chronic conditions and multiple comorbidities (high acuity/complex).
• Collaborate with practice manager, providers, care coordinators, and others in managing a defined panel of patients.
• Assess barriers and link to alternate resources when a patient has not met treatment goals.
• Monitor population management data and reports to ensure patients’ health and social needs are being addressed.

RN 2 Care Manager

• Answers and screens high volume calls
• Registers patient’s demographics and schedules appointments
• Performs (pre) registration duties by obtaining pertinent patient information
• Codes lab requisitions with necessary patient data
• Schedules diagnostic tests and therapeutic procedures
• Notifies patients regarding scheduled tests and procedures

• Answers and screens high volume calls
• Registers patient’s demographics, telephone, and medication encounters
• Schedules patient appointments
• Performs pre-registration duties by obtaining pertinent patient information
• Codes lab requisitions with necessary patient data for proper processing
• Schedules diagnostic tests and therapeutic procedures
• Ensures that patients receive appropriate information regarding scheduled tests
• Provides customer service by relaying Information about the Medical Center
• Reminds patients of appointments