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Call Center Patient Services Assistant
GBMC HealthCareCall Center Patient Services Assistant handling patient calls and appointments for GBMC Hospital. Responsible for patient registration, appointment scheduling, and medical chart management.
About the role
Key responsibilities & impact- Under limited supervision, answers, and screens high volume calls
- Patient appointments, register patient’s demographics, telephone, and medication encounters
- Schedules patient appointments, using a computerized medical system or handwritten schedule
- Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts
- Codes lab requisitions with necessary patient data for proper processing and charging of lab work
- Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
- Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable
- Performs related duties and faxing patient progress notes to referring physicians
Requirements
What you’ll need- High School or GED equivalency
- 6 months of related experience
- Knowledge of medical terminology, CPT and ICD9 codes
- Strong skills in written communication
- Strong work ethic
- Excellent Customer Service and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and maintain files and records
- Ability to manage multiple tasks and deadlines
- Basic computer skills
- Bi-lingual in Spanish or Russian preferred
Benefits
Comp & perks- Competitive salary
- Generous paid time off
- Free parking
- Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
- Company subsidized onsite fitness and wellness center "if applicable"
- Pre-paid tuition to pursue professional development, additional certifications, and degree programs
- Comprehensive health, dental, and vision coverage
- 401 (a) and 403 (b) retirement savings plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologyCPT codesICD9 codesnon-complex arithmetic calculationspatient registrationpatient chart maintenancescheduling appointmentscoding lab requisitionsfaxing patient progress notes
Soft Skills
written communicationcustomer serviceoral communicationstrong work ethicorganizational skillsability to manage multiple tasksability to meet deadlines
Certifications
High School diplomaGED equivalency