Marketing

• Assess characteristics of products or services to be promoted to determine marketing and advertising needs of an establishment
• Advise clients on marketing, advertising or sales promotion opportunities and strategies
• Develop strategies and related content for direct and digital marketing and advertising campaigns and implement them
• Manage post campaign analysis to measure and report on marketing and advertising metrics
• Develop and maintain social media accounts, including managing customer reviews and testimonials
• Develop, implement and evaluate public relations strategies and programs designed to inform clients, employees and the general public of initiatives and policies of businesses, governments and other organizations
• Conduct public opinion and attitude surveys to identify the interests and concerns of key groups served by their organization
• Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Web sites and press releases
• Develop and organize workshops, meetings, ceremonies and other events and programs for publicity, fundraising and information purposes
• Arrange interviews, news conferences and other media events
• Act as spokesperson for an organization and answer written and oral inquiries
• Coordinate special publicity events and promotions for internal and external audiences
• Assist in the preparation of brochures, reports, newsletters and other material
• Represent and act as an agent for talented individuals or individuals with specific occupational expertise
• Prepare or oversee preparation of sports, literary, performance or other contracts.

Marketing Coordinator

Customer Support

• Provide prompt, friendly player support via chat and email
• Manage and resolve support tickets through Jira Service Desk
• Troubleshoot account, payment, and technical issues
• Escalate cases when needed while maintaining ownership and follow-through
• Interpret policies accurately and offer clear solutions
• Work with internal teams (payments, product, operations) to resolve cases
• Maintain accurate documentation and follow established workflows
• Contribute to a safe, fair, and positive gaming experience for all players

GBL

Marketing Coordinator

Customer Support Representative