Professional Services Consultant
GBG Plc
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • United States
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About the role
- **What you will do**
- - Support technical implementations from kick-off to go-live, assisting with API/SDK integrations under the guidance of senior consultants
- - Help customers understand and configure our platform to meet their specific needs, including deployment methods, Capture SDKs, APIs, and low-code solutions
- - Create customer-specific documentation and participate in training enablement sessions to help customer teams understand how to use our platform effectively, as needed.
- - Assist in discovery and onboarding activities by asking clarifying questions, preparing technical materials, and contributing to workflow design and product configuration
- - Own and support the end-to-end onboarding process to ensure successful production launches
- - Troubleshoot straightforward technical issues and escalate complex problems to senior team members or appropriate internal teams
- - Communicate client feedback to internal teams and participate in initiatives to improve the customer journey
- - Salesforce queue case review. Provided tier 1 technical consultation to customers and provide internal support to the Technical Support team, that helps them address customer or product issues.
Requirements
- **Skills we are looking for**
- - 2-4 years in customer-facing technical roles such as Technical Support, Customer Success, Implementation, or similar roles
- - Basic programming knowledge with familiarity in languages like Python, Java, JavaScript, or C#
- - Foundational understanding of SaaS platforms, REST APIs, and SDK integrations
- - Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences
- - Documentation skills with attention to detail and ability to create clear technical guides
- - Organizational skills with ability to manage multiple tasks and customer interactions simultaneously
- - Eagerness to learn and grow technical consulting capabilities with a problem-solving mindset
- - Professional presence in virtual and in-person customer meetings
- **Preferred Qualifications**
- - Bachelor's degree in Computer Science, Engineering, or related technical field
- - Experience in regulated industries like financial services, healthcare, or telecommunications
- - Exposure to identity verification, fraud prevention, or fintech solutions
- - Familiarity with KYC/AML compliance concepts
- - Experience working with global or distributed teams
- - Basic knowledge of cloud platforms (AWS, Azure, GCP) and enterprise security concepts
Benefits
- **To find out more**
- As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
- To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonJavaJavaScriptC#SaaS platformsREST APIsSDK integrationstechnical documentationcloud platformsenterprise security
Soft Skills
communication skillsorganizational skillsproblem-solving mindsetattention to detailcustomer-facingeagerness to learnprofessional presenceability to manage multiple tasksability to explain technical conceptsparticipation in training enablement