Gauss Labs

Product Manager

• Own and lead our top-priority engagement with a leading semiconductor equipment partner—learning their workflows in depth, identifying high-value AI opportunities, and driving them from concept to deployed solution
• Extend our customer footprint across IDMs and foundries, tailoring AI solutions to each customer's fab environment, process steps, and data realities
• Run customer POCs end to end—from initial scoping through on-site validation and into contract; define success criteria, manage scope/timelines, and prove measurable value on-site
• Drive production rollout and adoption after a successful POC—own the transition from pilot to production, define adoption metrics, and ensure customer engineers integrate and rely on the solution in daily workflows
• Work side by side with customer engineers/process owners to uncover bottlenecks in their data & manufacturing flow, and translate them into scalable product requirements
• Lead a small team of Forward Deployed Engineers (FDEs)—set priorities, remove blockers, keep delivery anchored to customer value—while feeding field insights (edge cases, gaps) back into the core product roadmap and supporting business development for contract expansion

Forward Deployed Product Manager – KR

Support Engineer

• Serve as the point of contact for end-user and internal-team inquiries about our software running in the customer-managed environment.
• Diagnose and resolve incoming inquiries wherever the knowledge base and access allow — investigating logs, metrics, and the customer environment directly rather than routing by default.
• Own each service-desk ticket through to resolution: after routing to the responsible team, actively follow up, coordinate across teams, chase blockers, and keep the customer updated until the issue is closed.
• Coordinate customer-environment changes through to completion: handle internal teams' requests and customer-side changes, aligning the request, timing, and impact across the customer and the internal teams who carry out the work.
• Escalate to engineering only where code or infrastructure changes are required, with clear, reproducible, well-documented context.
• Build and own the support knowledge base: actively capture diagnostic and resolution know-how from SRE and engineering teams, and document recurring issues as runbooks so they become independently resolvable.
• Use observability tooling to investigate and resolve issues.
• Work is primarily during Korean business hours, with occasional off-hours availability when customer-side maintenance requires it.

Forward Deployed Product Manager – KR

Technical Support Engineer, KR