Senior Forward Deployed Operations Engineer

Gauss Labs

Forward Deployed Operations Engineer managing customer inquiries and technical communication for AI manufacturing software deployed in semiconductor fabs. Handle service desk operations and coordinate deployment schedules with the customer.

Posted 7/24/2026full-timeYeoksam • 🇰🇷 South KoreaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in technical support and customer-facing engineering, with a strong ability to diagnose and resolve technical issues independently. Proficient in coordinating communication and changes across teams while maintaining a focus on customer satisfaction.

Highest-signal resume keywords

Technical Support ExperienceDistributed Systems KnowledgeTicketing Tools FamiliarityScripting AbilityCustomer Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical Issue DiagnosisDistributed SystemsKubernetesCloud InfrastructureMicroservicesScriptingPythonBash

Soft Skills

Strong Follow-ThroughCustomer Communication

Tools & Technologies

JiraGrafanaPrometheusOpenSearch

Industry Keywords

Service-DeskChange ManagementIncident ResponseObservability Tooling

Tech Stack

Tools & technologies

CloudDistributed SystemsGrafanaKubernetesMicroservicesPrometheusPython

About the role

Key responsibilities & impact

Own the Help Desk for Panoptes VM: serve as the point of contact for service-desk tickets and end-user and internal-team inquiries about our software running in the customer-managed environment, including API-related requests from the customer's overseas campuses.
Diagnose and resolve incoming inquiries wherever the knowledge base and access allow — investigating logs, metrics, and the customer environment directly rather than routing by default.
Own each service-desk ticket through to resolution: after routing to the responsible team, actively follow up, coordinate across teams, chase blockers, and keep the customer updated until the issue is closed.
Coordinate deployment schedules with the customer's IT organization and share deployment progress across staging and production environments, from start to completion.
Handle resource approval requests toward the customer on behalf of internal development teams.
Execute or coordinate all customer-facing communication under the change management and incident response SOPs, including customer notification and updates during declared critical incidents.
Coordinate customer-environment changes through to completion: handle internal teams' requests and customer-side changes, aligning the request, timing, and impact across the customer and the internal teams who carry out the work.
Escalate to engineering only where code or infrastructure changes are required, with clear, reproducible, well-documented context.
Build and own the support knowledge base: actively capture diagnostic and resolution best practices from SRE and software engineering teams, and document recurring issues as runbooks so they become independently resolvable.
Use observability tooling to investigate and resolve issues.
Work is primarily during Korean business hours, with off-hours availability for customer-facing communication during declared critical incidents and when customer-side maintenance requires it.

Requirements

What you’ll need

10+ years in technical support, support engineering, or customer-facing engineering roles, with hands-on troubleshooting
Ability to diagnose and resolve technical issues independently
Comfortable triaging technical inquiries and routing them across multiple teams, with strong follow-through
Working knowledge of distributed systems (Kubernetes, cloud infrastructure, microservices) — enough to reason about how a request flows across services, understand the environment, read inquiries, and communicate clearly with engineering teams
Familiarity with ticketing / service-desk tools (e.g., Jira) and observability tooling (Grafana, Prometheus, OpenSearch)
Basic scripting / coding ability (Python, Bash)
Strong customer communication skills; native or fluent Korean for customer communication, and working proficiency in English (reading and writing) for internal documentation and technical coordination with engineering teams

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gauss Labs Website LinkedIn All Job Openings 11 - 50 employees Founded 2020 🤖 Artificial Intelligence Artificial Intelligence
Manufacturing
Semiconductor Gauss Labs is a pioneering company specializing in industrial AI solutions aimed at revolutionizing the manufacturing industry. With expertise in machine learning within the manufacturing domain, Gauss Labs seeks to go beyond human capabilities in process monitoring, control, and anomaly detection. The company offers products like Panoptes Virtual Metrology, Image Metrology, and Root Cause Analysis, designed to enhance manufacturing precision and efficiency. Initially focusing on the semiconductor industry, Gauss Labs plans to expand its advanced AI applications to sectors such as automotive, battery, electronics, and pharmaceuticals. Senior Forward Deployed Operations Engineer Job not on LinkedIn 🔥 30 minutes ago 🏢🏡 Yeoksam – Hybrid ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer 🗣️🇰🇷 Korean Required Cloud Distributed Systems Grafana Kubernetes Microservices Prometheus Python Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the Help Desk for Panoptes VM: serve as the point of contact for service-desk tickets and end-user and internal-team inquiries about our software running in the customer-managed environment, including API-related requests from the customer's overseas campuses.
Diagnose and resolve incoming inquiries wherever the knowledge base and access allow — investigating logs, metrics, and the customer environment directly rather than routing by default.
Own each service-desk ticket through to resolution: after routing to the responsible team, actively follow up, coordinate across teams, chase blockers, and keep the customer updated until the issue is closed.
Coordinate deployment schedules with the customer's IT organization and share deployment progress across staging and production environments, from start to completion.
Handle resource approval requests toward the customer on behalf of internal development teams.
Execute or coordinate all customer-facing communication under the change management and incident response SOPs, including customer notification and updates during declared critical incidents.
Coordinate customer-environment changes through to completion: handle internal teams' requests and customer-side changes, aligning the request, timing, and impact across the customer and the internal teams who carry out the work.
Escalate to engineering only where code or infrastructure changes are required, with clear, reproducible, well-documented context.
Build and own the support knowledge base: actively capture diagnostic and resolution best practices from SRE and software engineering teams, and document recurring issues as runbooks so they become independently resolvable.
Use observability tooling to investigate and resolve issues.
Work is primarily during Korean business hours, with off-hours availability for customer-facing communication during declared critical incidents and when customer-side maintenance requires it. 🎯 Requirements
10+ years in technical support, support engineering, or customer-facing engineering roles, with hands-on troubleshooting
Ability to diagnose and resolve technical issues independently
Comfortable triaging technical inquiries and routing them across multiple teams, with strong follow-through
Working knowledge of distributed systems (Kubernetes, cloud infrastructure, microservices) — enough to reason about how a request flows across services, understand the environment, read inquiries, and communicate clearly with engineering teams
Familiarity with ticketing / service-desk tools (e.g., Jira) and observability tooling (Grafana, Prometheus, OpenSearch)
Basic scripting / coding ability (Python, Bash)
Strong customer communication skills; native or fluent Korean for customer communication, and working proficiency in English (reading and writing) for internal documentation and technical coordination with engineering teams Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs