Operations Support Specialist
Gateway Services Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Wisconsin • United States
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Salary
💰 CA$0 - CA$75,000 per year
Job Level
About the role
- Implement and ensure adherence to Standard Operating Procedures (SOPs)
- Identify opportunities for operational improvement and recommend best practices
- Serve as the “eyes and ears” on-site, making observations and reporting insights to leadership
- Take ownership of machinery by monitoring performance, making adjustments, and submitting maintenance requests
- Maintain daily cremation goals with a strong emphasis on compassion and excellence
- Ensure strict adherence to safety policies, compliance standards, and regulations
- Act as an extension of our client care team while on-site
- Meet frequently with veterinary staff to strengthen relationships and troubleshoot concerns
- Escalate issues appropriately while maintaining professionalism and responsiveness
- Support and assist local operations team members as needed
- Drive a company van along a pre-designed daily route (8–10 hours), transporting pets from local veterinary clinics to our memorial centers
- Operate the retort and assist with cremation procedures
- Create and package paw prints and memorial items
- Engrave plaques and perform quality control checks
- Process and package cremated remains with care, accuracy, and dignity
Requirements
- High School Diploma, GED, or equivalent
- 12–24 months of experience as a Customer Service Representative (Route Driver) and/or Operations Team Member
- Valid driver’s license
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cremation proceduresquality controlmaintenance requestsoperational improvementSOP adherenceengravingspackagingperformance monitoringroute drivingpet transportation
Soft Skills
compassionprofessionalismresponsivenessrelationship buildingcommunicationteam supportproblem-solvingobservational skillsinsight reportingownership
Certifications
High School DiplomaGEDvalid driver's license