Gateway Services Inc.

Customer Service Representative

Gateway Services Inc.

full-time

Posted on:

Location Type: Office

Location: Virginia Beach • Virginia • United States

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Salary

💰 $20 - $23 per hour

About the role

  • Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
  • Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
  • Safely handle pets in the aftercare process with dignity and care
  • Manage customer needs and solve problems effectively
  • Support Gateway’s reputation for exceptional service in every interaction

Requirements

  • High school diploma or GED required as minimum
  • Prior experience in customer service, account management, or sales/route sales is highly desirable.
  • Proficiency in CRM systems and sales tracking tools.
  • Ability to work early morning hours, weekends, and holidays as needed.
  • Basic math and computer skills for order placement and inventory tracking.
  • Valid driver’s license with a clean driving record.
Benefits
  • 3 national medical plans that pay 100% after the members’ deductible and copays
  • 2 national dental plans that cover many services at no cost to the plan members
  • National vision plan
  • Company paid Life/ AD&D and LTD for all full-time employees
  • Chance to purchase additional Life/AD&D coverage at discounted rates
  • Critical Illness, Accident and Pet insurance are offered as an employee’s choice
  • Tax savings account: HSA, Health and Dependent Care FSAs
  • 401(k) Retirement plan
  • Potential for Career Growth
  • Employee Assistance Program
  • Paid Holidays & Time Off
  • A Sense of Community
  • Great Hearts & Minds Scholarship Program
  • Gateway Tuition Reimbursement Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceaccount managementsalesCRM systemssales tracking toolsbasic math skillscomputer skillsorder placementinventory tracking
Soft skills
empathyrespectprofessionalismrelationship buildingproblem solvingcompassioneffective communication
Certifications
high school diplomaGEDvalid driver’s license