Gateway Services Inc.

Care Center Manager

Gateway Services Inc.

full-time

Posted on:

Location Type: Office

Location: McKinney • Texas • 🇺🇸 United States

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Salary

💰 $80,000 - $85,000 per year

Job Level

Mid-LevelSenior

About the role

  • Ownership over all day-to-day operations at the Care Center
  • Ensure that all compliance and environmental initiatives and procedures are implemented and managed appropriately at the Care Center
  • Ensure all activities are performed safely and that the Care Center is maintained in a compliant state.
  • “Think and act like an owner” – demonstrate a strong business acumen when dealing with team members, suppliers, and customers.
  • Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis.
  • Collaborate with corporate Finance Department, Regional Manager, Managing Director and COO on annual budget development.
  • Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance.
  • Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders.
  • Coordinate labor requirements against demand (short-term and medium-term).
  • Coordinate tools, operating supplies, packaging materials and products required to fulfill demand.
  • Manage completion of orders from intake to delivery to ensure on-time delivery of orders.
  • Maintain dashboards in PeT (our central order tracking and fulfillment software).
  • Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution.
  • Monitor pending deliveries and expedite past-due deliveries.
  • Maintain and optimize routes for pick-up and delivery efficiency.
  • Manage inventory levels of product and supplies and coordinate re-ordering as required.
  • Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately at the Care Center
  • Work in conjunction with HR to hire, train and manage a team of technicians, ensuring they are engaged and equipped with the skills they need to perform their jobs successfully.
  • Verify timecards to ensure accurate biweekly payroll; manage team member expenses.
  • Coordinate and/or conduct training for all new and existing team members, including New Hire training, PeT specific training.
  • Develop and maintain strong relationships with pet owners, veterinarians, and other stakeholders
  • Monitor inventory levels and ensure that supplies and equipment are in good working order
  • Ensure that the facility is ‘Tour-Ready’ by always keeping the location clean and well-maintained, and that safety measures are in place to protect team members and visitors.
  • Ensure equipment preventative maintenance schedules are adhered to.
  • Participate in routine audits and continuous improvement activities.
  • Ensure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center
  • Model and reinforce Gateway’s operational standards by deploying policies, standards, and procedures.
  • Audit the Care Center to identify and close gaps versus Gateway’s standards.
  • Be able to perform all operations and customer service duties including, but not limited to loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative.
  • Manage all local customer relations and interactions (intake, viewing and visitations, emergency pick-ups etc.).
  • Confidently address any, and all, client concerns (with or without support from other functional areas).
  • Engage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activities.
  • Perform other duties as required.

Requirements

  • High School diploma or equivalent
  • Post-secondary degree or diploma attainment is preferred
  • Three to five years previous supervisory experience in an industrial or service environment with proven leadership abilities
  • Certified in Pet Cremation (CPCOP)
  • Demonstrated leadership skills, with a strong focus on operations and business processes
  • Excellent people management skills, with a track record of motivating and empowering team members
  • Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
  • Excellent communication and interpersonal skills, with the ability to build lasting relationships with clients and other stakeholders
  • Strong organizational and planning skills, with the ability to prioritize tasks and manage conflicting demands
  • Attention to detail and accuracy, with a focus on maintaining high standards of quality and safety
  • Demonstrated ability to identify key issues and propose practical solutions.
  • High level of integrity and worth ethic.
  • Strong attention to detail.
Benefits
  • Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
  • Company-paid Life, AD&D and LTD insurance for all full-time employees
  • Critical Illness, Accident, and Pet Insurance available as voluntary benefits
  • 401(k) with employer match – we invest in your future
  • Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
  • Tuition assistance – up to $2,000 for approved education courses
  • Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
  • Established Talent Management practices allows our employees to thrive and grow while in our employ
  • Employee wellness and support programs accessible in an established Employee Assistance Program
  • Paid holidays and PTO so you can rest, recharge, and enjoy time with family
  • Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
  • Sustainability is as important to us as it is to those communities that we serve
  • Opportunity to do something meaningful with your life - Support others in their time of need.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
P&L StatementCost reviewsKey Performance Indicators (KPIs)Inventory managementOrder fulfillmentPreventative maintenanceOperational ExcellenceQuality controlTraining coordinationAuditing
Soft skills
LeadershipPeople managementCommunicationInterpersonal skillsOrganizational skillsPlanningAttention to detailProblem-solvingIntegrityWork ethic
Certifications
Certified in Pet Cremation (CPCOP)