Customer Service Representative/Route Service Representative
Gateway Services Inc.
full-time
Posted on:
Location Type: Office
Location: Boonsboro • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateway’s reputation for exceptional service in every interaction
- Collect feedback to improve service quality and enhance the overall customer experience
Requirements
- High school diploma or GED required as minimum
- Prior experience in customer service, account management, or sales/route sales is highly desirable.
- Proficiency in CRM systems and sales tracking tools.
- Ability to work early morning hours, weekends, and holidays as needed.
- Basic math and computer skills for order placement and inventory tracking.
- Valid driver’s license with a clean driving record.
Benefits
- Pay range : $17.00–$21.00/hr + overtime eligibility
- Employee referral program – bring great people into our family and earn rewards
- Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
- Company-paid Life, AD&D and LTD insurance for all full-time employees.
- Critical Illness, Accident, and Pet Insurance available as voluntary benefits
- 401(k) with employer match – we invest in your future
- Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
- Tuition assistance – up to $2,000 for approved education courses
- Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
- Established Talent Management practices allows our employees to thrive and grow while in our employ
- Employee wellness and support programs accessible in an established Employee Assistance Program
- Paid holidays and PTO so you can rest, recharge, and enjoy time with family
- Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
- Opportunity to do something meaningful with your life - Support others in their time of need.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceaccount managementsalesCRM systemssales tracking toolsbasic math skillscomputer skillsorder placementinventory tracking
Soft skills
empathyrespectprofessionalismproblem-solvingrelationship buildingcommunicationcompassion
Certifications
high school diplomaGEDvalid driver's license