Gateway Services Inc.

Customer Service Representative/Route Service Representative

Gateway Services Inc.

full-time

Posted on:

Location Type: Office

Location: Poynette • Wisconsin • 🇺🇸 United States

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Salary

💰 $19 - $22 per hour

Job Level

Mid-LevelSenior

About the role

  • Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
  • Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
  • Safely handle pets in the aftercare process with dignity and care
  • Manage customer needs and solve problems effectively
  • Support Gateway’s reputation for exceptional service in every interaction
  • Educate clients on services, answer questions, and address concerns promptly
  • Ensure clinics receive prompt and professional support for all their pet aftercare needs
  • Collect feedback to improve service quality and enhance the overall customer experience
  • Address any service issues proactively and escalate concerns to the appropriate department when necessary
  • Maintain all proper documentation and tracking for all pets entrusted to you
  • Assist with administrative tasks related to client accounts, including billing inquiries and service modifications.
  • Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards.

Requirements

  • High school diploma or GED required as minimum
  • Prior experience in customer service, account management, or sales/route sales is highly desirable
  • Proficiency in CRM systems and sales tracking tools
  • Ability to work early morning hours, weekends, and holidays as needed
  • Basic math and computer skills for order placement and inventory tracking
  • Valid driver’s license with a clean driving record.
  • Empathy and Compassion: Deep understanding of pet parents’ grief and the vital role of aftercare services.
  • Service Excellence: Dedication to delivering exceptional, white-glove customer service.
  • Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service.
  • Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care.
  • Sales Expertise: Skilled in professionally educating and informing clinic staff about products.
  • Strong Relationship building skills.
  • Energy and Professionalism: A proactive approach with strong interpersonal skills.
  • Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery.
  • Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset.
  • Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts.
  • Pet Handling Experience: Comfortable and experienced in professionally handling animals.
  • Independent Decision-Making: Capable of working autonomously in a fast-paced environment.
  • Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications.
  • Physical Capability: Able to safely lift and transport animals of various sizes.
Benefits
  • Pay range : $19.00–$22.00/hr + overtime eligibility
  • Employee referral program – bring great people into our family and earn rewards
  • Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
  • Company-paid Life, AD&D and LTD insurance for all full-time employees
  • Critical Illness, Accident, and Pet Insurance available as voluntary benefits
  • 401(k) with employer match – we invest in your future
  • Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
  • Tuition assistance – up to $2,000 for approved education courses
  • Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
  • Established Talent Management practices allows our employees to thrive and grow while in our employ
  • Employee wellness and support programs accessible in an established Employee Assistance Program
  • Paid holidays and PTO so you can rest, recharge, and enjoy time with family
  • Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
  • Opportunity to do something meaningful with your life - Support others in their time of need.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceaccount managementsalesbasic math skillscomputer skillspet handlingdocumentationinventory trackingproblem solvingmultitasking
Soft skills
empathycompassionservice excellencestrong communicationrelationship buildingurgencyprecisionenergyprofessionalismindependent decision-making
Certifications
high school diplomaGEDvalid driver’s license