Gateway Rehab

Therapist

• Deliver individual and group therapy through a secure telehealth platform, providing vital support to clients with substance use and co-occurring disorders.
• Utilizes and promotes trauma-informed treatment through the provision of evidence-based practices.
• Participates in developing the patient’s treatment plan and outcomes in cooperation with the treatment team.
• Provides direct therapeutic services consisting of individual, group, and/or family therapy, dependent on the patient's needs.
• Makes ongoing assessments regarding the patient’s progress in treatment and revises the treatment plan according to patient needs.
• Completes clinical documentation accurately and in a timely manner.
• Establishes and maintains contact and relationships with referral sources related to patient caseload.
• Provide crisis intervention, education, and long-term recovery strategies through virtual care.
• Has insight into healthcare professional monitoring and boards.

Telehealth Therapist

Billing Specialist

• Processes, edits, audits and posts service entries into the EHR.
• Generates clean claims, invoices and patient bills for services provided to all patients based on third party payer criteria.
• Monitors and collects outstanding accounts receivable and performs investigation and follow-up on open balances.
• Reviews Explanation of Benefits/Remittance Advices for correct payment, copays, deductibles and denials.
• Tracks, analyzes, and reports monthly to director regarding composition of outstanding accounts receivable, determining collectability and internal and external issues concerning receipt of payment.
• Participates in the monthly closings and provides data and analysis for all payers.
• Communicates with the utilization review department regarding authorizations issues and inquires.
• Completes necessary processes for adjustments, write-offs, charity care and refunds.
• Contacts Patient Benefit Coordinators, outpatient administrative support staff, therapists, and insurance companies for problem resolution with funding sources or patient services.
• Maintains interdepartmental reports for patient accounts and collections.
• Communicate with third party Collection Management Company and patients concerning self-pay balances or billing issues.
• Assists in the FY audits.
• Communicates with the Medical Records department for applicable data required for patient appeals and denials.
• Works on special projects as needed.
• Attends mandatory Gateway training and in-services.

Human Resources

• Process and respond to requests for information regarding the State Eligibility System
• Oversee the patient Self Pay process
• Generate, send and retrieve electronic reports to State Eligibility System
• Enter data into the patient medical record and updates applicable changes from reports
• Investigate discrepancies regarding patient payer information
• Inform internal staff of potential patient losses of insurance coverage
• Update and monitor spreadsheets shared with staff
• Communicate effectively with patients, staff, and departments
• Track monthly payments from patients and generate self-pay reports
• Maintain State Eligibility and Self-Pay procedures
• Work on special projects as needed

Gateway Rehab

Telehealth Therapist

Billing Specialist

Patient Benefits Specialist

Part Time Telehealth Therapist