Gate

Client Services Representative

• Responsible for the hiring, training, development, and management of the assigned Client Services Team
• Accountable for the overall success of the Client Services team and customer satisfaction
• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects
• Serves as the internal and external point of contact for projects and issue resolution across company functions
• Drive overall client satisfaction through effective coordination and communication of client deliverables
• Partnership with clients to establish best practices to meet specific needs and addresses prioritization issues that may arise
• Advise and execute on complex issue resolution through internal remediation processes to drive client satisfaction
• Participates in the planning and execution of project initiatives, drive process-improvement, and coordination of continual status updates on project objectives
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners
• Manages and reports to clients on project budget, revenue forecasting, and financial status
• Demonstrates leadership to both clients and internal partner to deliver project objectives professionally and with superior quality
• Work with Operational departments to customize and continually enhance service quality
• In partnership with internal stakeholders, participate in the coordination, agenda, execution, and action items stemming from cadenced client business reviews
• Development of subject matter expertise relating to client-specific tools and software
• Ensure consistent and standardized delivery of all program communications including: Reports, Status Updates, HubSpot Communications, Notices, Client Inquiries
• Develop and maintain standardized e-mail, phone, portal and reporting communications to ensure uniformity of service delivery
• Partner with the project management and client service teams to drive improved client deliverables

Client Service Manager

Business Development Rep

• Led the team to expand overseas KOLs, reached a cooperation, and continuously brought new products to the platform and increased trading volume
• Planned different KOL special activities according to the characteristics of users in different regions
• Responsible for maintaining customer relationships, solving problems in cooperation, and optimizing cooperation methods and strategies
• Able to communicate well with other countries and help them solve problems
• Continuously investigate and pay attention to the return commission and promotion methods of competitive products, optimize the expansion strategy of business channels in time

Business Development Manager, KOL BD

Operations

• Live Streaming Content Planning: In line with the platform's characteristics and promotion rhythm, coordinate internal and external resources to formulate weekly/monthly live streaming content planning schemes, ensuring a rich variety of themes and forms.
• Daily Operations and Promotion: Be responsible for the overall daily operations of the platform's live streaming, including scheduling, selection and execution of promotion channels, formulation and implementation of live streaming promotion plans, and enhancing the number of viewers and user interaction.
• Data Monitoring and Strategy Optimization: Comprehensively monitor core indicators of the live streaming room (such as online viewers, interaction rate, retention rate, conversion rate, etc.), and promptly adjust operation strategies based on data changes to ensure continuous optimization of live streaming effects.
• Host Guidance and Compliance Control: Provide support to new and current hosts, including trial broadcast guidance, script review, process training, etc., to ensure the compliance of live streaming content and alignment with the platform's brand tone.
• Effect Tracking and Reporting: Regularly (weekly/monthly) organize live streaming operation data and user feedback, form analysis reports, and propose feasible optimization suggestions to product, marketing, and technical teams.
• Execution of Major Events: Assist marketing, brand, legal, and other teams in implementing major online/offline event live streaming (such as summits, AMAs, product launches, etc.), ensuring high-quality and timely completion of tasks.
• Temporary Tasks and Cross-Departmental Collaboration: Respond quickly and complete various temporary tasks assigned by superiors, maintain efficient communication with various business lines, and ensure project delivery on time.

Client Service Manager

Business Development Manager, KOL BD

Live Streaming Operations Manager