Gate

Backend Engineer

• 参与核心系统架构设计工作，在资深架构师指导下，对系统进行优化与执行，助力打造稳定、高效且具备一定扩展性的系统，为业务平稳运行提供支撑。​
• 协助完成关键技术选型，积极参与服务端架构优化过程，提升系统可维护性，提升系统运行效率，保障系统处于良好运转状态。​
• 参与数据库架构设计与优化工作，运用专业知识提升 SQL 查询效率，优化索引以增强数据库性能，满足业务基础数据处理需求。​
• 在高并发、高吞吐场景下，协助进行系统优化工作，积极应用微服务架构、缓存、消息队列等技术，实现系统性能的逐步提升。
• 与产品、运营、数据团队保持紧密沟通，协同推动技术与业务融合，为交易、理财等业务提供技术支持，解决业务中的技术问题。
• 遵循安全与合规体系要求，在开发过程中确保所负责模块符合行业规范，保障交易和用户数据安全。​

研发工程师 – Go/PHP/Java

Client Services Representative

• Responsible for the hiring, training, development, and management of the assigned Client Services Team
• Accountable for the overall success of the Client Services team and customer satisfaction
• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects
• Serves as the internal and external point of contact for projects and issue resolution across company functions
• Drive overall client satisfaction through effective coordination and communication of client deliverables
• Partnership with clients to establish best practices to meet specific needs and addresses prioritization issues that may arise
• Advise and execute on complex issue resolution through internal remediation processes to drive client satisfaction
• Participates in the planning and execution of project initiatives, drive process-improvement, and coordination of continual status updates on project objectives
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners
• Manages and reports to clients on project budget, revenue forecasting, and financial status
• Demonstrates leadership to both clients and internal partner to deliver project objectives professionally and with superior quality
• Work with Operational departments to customize and continually enhance service quality
• In partnership with internal stakeholders, participate in the coordination, agenda, execution, and action items stemming from cadenced client business reviews
• Development of subject matter expertise relating to client-specific tools and software
• Ensure consistent and standardized delivery of all program communications including: Reports, Status Updates, HubSpot Communications, Notices, Client Inquiries
• Develop and maintain standardized e-mail, phone, portal and reporting communications to ensure uniformity of service delivery
• Partner with the project management and client service teams to drive improved client deliverables

Client Service Manager

Business Development Rep

• Led the team to expand overseas KOLs, reached a cooperation, and continuously brought new products to the platform and increased trading volume
• Planned different KOL special activities according to the characteristics of users in different regions
• Responsible for maintaining customer relationships, solving problems in cooperation, and optimizing cooperation methods and strategies
• Able to communicate well with other countries and help them solve problems
• Continuously investigate and pay attention to the return commission and promotion methods of competitive products, optimize the expansion strategy of business channels in time

Business Development Manager, KOL BD

Operations

• Live Streaming Content Planning: In line with the platform's characteristics and promotion rhythm, coordinate internal and external resources to formulate weekly/monthly live streaming content planning schemes, ensuring a rich variety of themes and forms.
• Daily Operations and Promotion: Be responsible for the overall daily operations of the platform's live streaming, including scheduling, selection and execution of promotion channels, formulation and implementation of live streaming promotion plans, and enhancing the number of viewers and user interaction.
• Data Monitoring and Strategy Optimization: Comprehensively monitor core indicators of the live streaming room (such as online viewers, interaction rate, retention rate, conversion rate, etc.), and promptly adjust operation strategies based on data changes to ensure continuous optimization of live streaming effects.
• Host Guidance and Compliance Control: Provide support to new and current hosts, including trial broadcast guidance, script review, process training, etc., to ensure the compliance of live streaming content and alignment with the platform's brand tone.
• Effect Tracking and Reporting: Regularly (weekly/monthly) organize live streaming operation data and user feedback, form analysis reports, and propose feasible optimization suggestions to product, marketing, and technical teams.
• Execution of Major Events: Assist marketing, brand, legal, and other teams in implementing major online/offline event live streaming (such as summits, AMAs, product launches, etc.), ensuring high-quality and timely completion of tasks.
• Temporary Tasks and Cross-Departmental Collaboration: Respond quickly and complete various temporary tasks assigned by superiors, maintain efficient communication with various business lines, and ensure project delivery on time.

研发工程师 – Go/PHP/Java

Client Service Manager

Business Development Manager, KOL BD

Live Streaming Operations Manager