gastronovi

IT Support

• You provide 2nd-level application support for hardware and software and answer customers’ application-related and technical questions
• You receive and handle customers’ telephone and written inquiries independently
• You coordinate tickets to the appropriate contacts within the company
• You document customer requests in our ticketing system
• You commission POS hardware, peripherals and network components
• Depending on workload, you participate in customer projects and contribute to our support portal
• You support our teams with telephone customer surveys and phone campaigns when needed

IT Specialist — IT Support – partially remote possible