gastronovi

System Administrator

• You coordinate database updates with service providers and independently test them beforehand
• You identify optimization opportunities in the database environment
• You monitor the load and health of the server farm, networks and services using appropriate metrics and sensors
• You maintain an overview of the existing tools and products
• You configure log events so that you receive the necessary information about the system’s state
• You support the expansion of our server farm in collaboration with our service provider
• You roll out updates on the server farm together with our service provider and test them first in test environments
• You participate in a 24x7 on-call rotation and take primary responsibility for incident resolution at night and on weekends (approx. 1 week per month)

Database Administrator, Linux System Administrator

IT Support

• You provide 2nd-level application support for hardware and software and answer customers’ application-related and technical questions
• You receive and handle customers’ telephone and written inquiries independently
• You coordinate tickets to the appropriate contacts within the company
• You document customer requests in our ticketing system
• You commission POS hardware, peripherals and network components
• Depending on workload, you participate in customer projects and contribute to our support portal
• You support our teams with telephone customer surveys and phone campaigns when needed

Database Administrator, Linux System Administrator

IT Specialist — IT Support – partially remote possible