Gastro Care Partners

Counselor

• Answer incoming phone calls, emails, and messages in a courteous and professional manner.
• Deliver accurate cost estimates to patients prior to scheduled appointments.
• Assist patients with payment arrangements and financial assistance applications.
• Educate patients on available financial assistance options and clearly explain the financial impact of each.
• Serve as a liaison between patients and the practice to ensure charges are applied correctly, transactions are properly recorded, and account discrepancies are resolved in a timely manner.
• Generate daily insurance verification reports and confirm patient eligibility.
• Utilize eligibility systems, payer websites, and phone communication to verify insurance benefits and coverage details.
• Accurately enter and maintain patient insurance information in appropriate systems.
• Document all interactions and updates in the appropriate electronic systems (EHR/EMR).
• Participate in special projects and perform additional duties as assigned.

Financial Counselor