Financial Counselor

Gastro Care Partners

Financial Counselor providing cost estimates and insurance support for patients in a healthcare setting. Ensuring accurate information and assisting with financial arrangements and documentation.

Posted 5/21/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answer incoming phone calls, emails, and messages in a courteous and professional manner.
Deliver accurate cost estimates to patients prior to scheduled appointments.
Assist patients with payment arrangements and financial assistance applications.
Educate patients on available financial assistance options and clearly explain the financial impact of each.
Serve as a liaison between patients and the practice to ensure charges are applied correctly, transactions are properly recorded, and account discrepancies are resolved in a timely manner.
Generate daily insurance verification reports and confirm patient eligibility.
Utilize eligibility systems, payer websites, and phone communication to verify insurance benefits and coverage details.
Accurately enter and maintain patient insurance information in appropriate systems.
Document all interactions and updates in the appropriate electronic systems (EHR/EMR).
Participate in special projects and perform additional duties as assigned.

Requirements

What you’ll need

High school diploma or GED required.
1+ years of healthcare customer service preferred.
Familiarity with EHR systems and billing platforms (e.g., Epic, ModMed) preferred.
Strong verbal and written communication skills.
Ability to handle sensitive conversations with empathy and professionalism.
Basic math and computer skills.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance verificationcost estimationpatient eligibility verificationdata entryfinancial assistance application processingaccount discrepancy resolutionEHREMRbilling platformsbasic math skills

Soft Skills

communication skillsempathyprofessionalismcustomer servicecourtesyproblem-solvingattention to detailinterpersonal skillsorganizational skillsteam collaboration

Certifications

high school diplomaGED