Gartner

Senior Director Analyst – HR Operations, Shared Services

Gartner

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $172,000 - $202,500 per year

Job Level

Senior

About the role

  • Create high quality, clear, actionable, “must have research” content based on best practices and methodologies – HR Operations (HR Shared Services, People Relations, HR Technology, People Analytics) and key partners (HR Business Process Outsourcing Providers, Contingent Workforce Management Providers, Payroll Providers)
  • Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
  • Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
  • Demonstrate thought leadership in establishing Insights positions across a team of analysts
  • Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
  • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
  • Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
  • Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
  • Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
  • Provide high quality and timely content peer review
  • Build credibility as an industry expert to represent Gartner insights, methodology and strategy
  • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
  • Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
  • Be a mentor and a coach by supporting more junior team members
  • Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

Requirements

  • Bachelor's degree and 12+ years of relevant field or industry experience or an equivalent combination of education and experience.
  • Demonstrated experience leading HR Operations and Shared Services
  • A strong understanding of AI and its impact on the workforce
  • A deep understanding of and experience with vendor management, payroll and outsourcing
  • Strong organizational skills with the ability to work under tight deadlines and produce high quality deliverables
  • Demonstrate excellence in research and writing ability
  • Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
  • Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
  • Strong communication skills - able to explain complex concepts concisely and simply
  • Subject matter expertise; comfortable presenting at large and small-scale speaking engagements
  • Strong business and financial acumen
  • Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
  • Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
  • Learning agile and adept with navigating highly matrixed environments
  • Ability to represent Gartner's research methodology and strategies effectively at all levels
  • Willingness and ability to travel up to 25% (where applicable)
Benefits
  • Health insurance
  • 401k match up to $7,200 per year
  • Opportunity to purchase company stock at a discount
  • Generous PTO
  • Annual bonus plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR OperationsShared ServicesVendor ManagementPayrollOutsourcingResearch and WritingData AnalysisPresentation SkillsAI Impact on WorkforceBusiness and Financial Acumen
Soft Skills
Organizational SkillsClient EngagementCommunication SkillsAnalytical SkillsMentoringCollaborationLearning AgilityIndependenceAdaptabilityThought Leadership