Gartner

Director Analyst – IT Services Sourcing

Gartner

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Lead

Tech Stack

AWSAzureCloudOracleServiceNow

About the role

  • Take strong positions, create innovative, thought provoking, and highly leveraged “must-have research” content
  • Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
  • Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
  • Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
  • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
  • Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
  • Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
  • Support Research and Sales: Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
  • Provide high quality and timely research content peer review
  • Build credibility as an industry expert to represent Gartner research, methodology and strategy
  • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community
  • Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery
  • Be a mentor and a coach by supporting more junior team members
  • Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions

Requirements

  • Bachelor's degree or equivalent experience; Graduate degree preferred
  • 10+ years of relevant field or industry experience
  • Sourcing managed services experience is required in 2 of the "Must-Have" markets below, additional experience in "Other-Markets" is a plus.
  • Expertise in all phases of sourcing for IT services from 3rd party providers (outsourcing).
  • This includes ability to review RFPs, statements of work, contract terms, SLAs for outsourced (onshore/offshore/nearshore) IT services deals.
  • Knowledge of Global IT service providers (service integrators) is a must and knowledge of how services are delivered in NAM is desired along with a competitive interplay between incumbents, emerging providers, disruptors, and outsourcers.
  • Must-Have Market Knowledge (preference for experience in 2 out of 3):
  • BPO Services: Procurement and HR BPO services are outsourced managed services which include end to end functional process execution and support using either client’s technology or vendor provided technology. Procurement BPO includes both category management and P2P processes, where HR includes payroll and benefits business process outsourcing.
  • Managed Data & Analytics Services: D&A is the management of data for all uses (operational and analytical) and the analysis of data to drive business processes and improve business outcomes through more effective decision making and enhanced customer experiences.
  • Service offerings include Analytics and business intelligence (BI), Data integration, Data management (and data governance), Data quality, Data science and ML, Master data management and Metadata management.
  • IT Infrastructure services outsourcing including managed cloud services, data center outsourcing, service integration and management (SIAM) and digital workplace services.
  • Other-Markets (in order of preference): Cloud Transformation Services .ie Preparing and moving applications to the Cloud Outsourcing Applications & Infrastructure (Hosting) Services (including offshore, nearshore) from strategy, supplier selection, contracts, and management of deal Cloud Hosting services including hyperscalers such as AWS and Azure.
  • Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders.
  • Custom Development Services i.e Custom platforms, Web/Mobile, API, integrations.
  • Enterprise Solutions implementations services (e.g., ERPs like SAP S4Hana, Oracle cloud, MS Dynamics, Desktop /Helpdesk solutions like Outlook365, ServiceNow. HCM and CRM SaaS Solutions like Workday, Salesforce etc.)
  • Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables.
  • Demonstrate excellence in research and writing ability.
  • Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions.
  • Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges.
  • Strong communicator who is able to explain complex concepts concisely and simply.
  • Subject matter expert comfortable presenting at large and small-scale speaking engagements.
  • Strong business and financial acumen.
  • Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market.
  • Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team.
  • Learning agile and adept with navigating highly matrixed environments.
  • Ability to represent Gartner's research methodology and strategies effectively at all levels.
  • Willingness and ability to travel up to 25% (where applicable).
Benefits
  • world-class benefits
  • highly competitive compensation
  • disproportionate rewards for top performers
  • flexible working hours
  • professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sourcing managed servicesIT services outsourcingdata analyticsbusiness intelligencedata managementdata governancecloud transformation servicescustom development servicesenterprise solutions implementationcontract review
Soft Skills
executive presencestrong organizational skillsanalytical skillspresentation skillsstrong communication skillsclient engagementcollaborationmentoringinnovationadaptability