Gartner

Retention Programs Manager

Gartner

full-time

Posted on:

Location Type: Hybrid

Location: Stamford • Connecticut • Florida • United States

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Salary

💰 $86,000 - $118,000 per year

About the role

  • Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy
  • Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
  • Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
  • Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions
  • Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support.
  • Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights

Requirements

  • Bachelor’s degree with 2-4+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst
  • Master's degree preferred
  • Ability to influence leaders to drive business outcomes and growth
  • Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients
  • Outstanding project management skills with ability to meet tight deadlines and prioritize workloads
  • Forward thinking ability in order to anticipate and mitigate risks to client retention
  • Analytical and proficient in MS Office suite, including Excel and PowerPoint
Benefits
  • Health insurance
  • 401k match up to $7,200 per year
  • Opportunity to purchase company stock at a discount
  • Generous PTO
  • Annual bonus plan based on performance or role-based sales incentive plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quantitative analysisqualitative analysisbusiness analysisproject management
Soft Skills
cross-functional influencingcollaborationcommunicationproblem-solvingleadershipstrategic thinkingtime management