Enable a globally consistent training experience through proactive coordination with team members and stakeholders across multiple functions, regions, and geographies.
Execute a common global standard pertaining to course scheduling and management, course communication, materials preparation, course follow up and reporting.
Leverage existing technology and tools to run back-end processes for existing programs ensuring they are fit for purpose to deliver programs at scale.
Maintain and update Learning Portals and supporting materials housed on Intranet or in cloud-based solutions.
Identify areas for process improvements and collaborate with Operations leadership to implement.
Support broader global L&D activities and firm wide initiatives.
Provide LMS support for all programs that may require it.
Provide excellent front line customer service for new hires, program stakeholders, managers and recruiters relating to all programs supported.
Support management with operationalization of new programs and ensure currently supported programs maintain best practice and updated processes.

Requirements

Bachelor’s Degree or equivalent in years of work experience
1 -2 years of HR, training or relevant professional experience
Superior problem-solving ability
Demonstrated initiative and resourcefulness
Strong process/project management skills
Excellent prioritization and organizational skills
Excellent written and oral communication skills
Strong attention to detail
Effective time management skills and ability to work well under pressure
Intermediate to advanced knowledge of MS Office suite (e.g., Excel, Outlook, PPT)

Benefits

Gartner offers world-class benefits
Highly competitive compensation
Disproportionate rewards for top performers
Generous PTO
401k match up to $7,200 per year
Opportunity to purchase company stock at a discount

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process managementproject managementproblem-solvingcustomer serviceLMS supportcourse schedulingmaterials preparationreportingattention to detailtime management

Soft Skills

initiativeresourcefulnessprioritizationorganizational skillswritten communicationoral communicationability to work under pressure