Senior Manager, Software Engineering – .Net, SQL, Cloud, People Management
Gartner
full-time
Posted on:
Location Type: Hybrid
Location: Gurgaon • India
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Job Level
About the role
- Lead and manage a 24x7 team of software engineers focused on supporting and maintaining mobile and web applications
- Ensure conference readiness by delivering clear, concise, and business-friendly updates in readiness and status meetings
- Develop and implement strategic plans to reduce incidents for Mobile & Web and Onsite Experience Technology
- Conduct comprehensive analyses of incident data and develop communication strategies for business and technology stakeholders
- Identify, prioritize, and resolve incident trends permanently to enhance application stability and user experience
- Implement effective incident resolution workflows, delegating incidents with clear problem statements, priorities, and deadlines
- Partner with Scrum Masters to compile, publish, and communicate open production bugs and process gaps
- Establish a communication plan with PMs and POs to provide regular updates on the overall health of technical services
- Build and communicate a training strategy to reduce the presence of engineers from onsite Information Booth support
- Create and execute a comprehensive onboarding plan for new engineers
- Develop a talent plan to upskill support engineers on new products and technologies
- Identify a successor and delegate roles and responsibilities during PTOs or conference support
- Lead planning and retrospective sessions for software delivery, ensuring continuous improvement and operational excellence
Requirements
- Bachelor's or master's degree in computer science, Software Engineering, or a related field
- Proven experience (10-14 years) in Software development
- At least 5 years of experience in a leadership or managerial role, preferably in a 24x7 operational environment
- Strong understanding of incident management processes and strategies for incident reduction
- Excellent problem-solving, communication, and interpersonal skills
- Strong knowledge of Scrum methodology
- Experience managing software development team using Angular, .NET Core, SQL, cloud platforms (e.g., AWS, Azure), and DevOps practices
- Experience in managing applications for large-scale events or conferences
Benefits
- World-class benefits
- Highly competitive compensation
- Disproportionate rewards for top performers
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software developmentincident managementScrum methodologyAngular.NET CoreSQLcloud platformsAWSAzureDevOps practices
Soft skills
leadershipproblem-solvingcommunicationinterpersonal skillsstrategic planninganalytical skillsteam managementtraining strategy developmentonboardingcontinuous improvement
Certifications
Bachelor's degreeMaster's degree