Garner Health

Customer Support

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• Deescalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols

Bilingual Customer Service Representative – English/Spanish

Full-stack Engineer

• Create compelling full-stack features that drive our users toward better healthcare choices
• Collaborate with other teams in the Financial Incentives area
• Build fundamentally new capabilities aligned with Garner’s core strategy

Senior Software Engineer

Security Engineer

• Provide technical leadership in securing networks, systems, applications, and databases
• Participate in our Security Engineering on-call rotation to respond to security incidents
• Embed security into the build pipeline through automated SAST/DAST testing and policy enforcement
• Oversee vulnerability management and associated remediation efforts
• Educate engineers and advocate for a Security oriented culture across the engineering organization

Bilingual Customer Service Representative – English/Spanish

Senior Software Engineer

Senior Security Engineer