Customer Service Representative
Garner Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $22 per hour
About the role
- Deliver exceptional member support via phone, chat, and email
- Educate members on their healthcare benefits, including how to maximize their Garner benefit
- Help steer members to find the best care available to them
- Handle complex and sensitive conversations with professionalism, empathy, and patience
- Deescalate members who are experiencing friction with their benefit
- Work with other departments to address cross-departmental issues
- Identify and escalate feedback from member interactions to internal teams
- Stay up to date on evolving procedures
- Protect member privacy and maintain compliance with HIPAA and data security protocols
Requirements
- Minimum 2 years of call center/customer service experience
- Healthcare experience preferred
- Clear and confident verbal and written communication skills
- Meticulous attention to detail
- A proactive and curious problem-solving mindset
- Technical proficiency with customer service platforms, such as Zendesk
- A desire to work in a rapidly evolving startup environment and can adapt quickly to change
- Passion for Garner's mission to transform the healthcare economy
Benefits
- Equity incentive
- Competitive benefits plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experiencehealthcare experienceproblem-solving
Soft skills
communication skillsattention to detailempathypatienceproactive mindsetadaptability