Gargano Leadership Group

Sales Engineer

• Execute technical sales strategies and collaborate with sales or partner teams throughout the sales cycle to achieve your sales quota
• Elicit business problems from prospects and partners to articulate how these can be solved by ORDR product capabilities
• Drive demos, PoVs, presentations, workshops, RFPs, technical assessments & evaluations, and solution designs
• Onboard and enable partners to perform all presales activities
• Maintain a deep understanding of competitive and complementary technologies and vendors
• Run, plan, and execute all technical pre-sales activities in the region
• Be the trusted advisor to ORDR customers and partners, help them develop compelling business cases
• Provide leadership and support for marketing events, partner events, CxO roundtables, and other demand-generating activities
• Represent the business at industry events and share thought leadership
• Collaborate with the Sales Director to develop account plans and strategies for targeted partners

Sales Engineer – East Coast

Support Engineer

• Provide support to understand, troubleshoot, diagnose, reproduce, and provide fault isolation in resolving escalated technical issues.
• Define, manage, and execute problem resolution plans and drives solutions/fixes through engineering and QA.
• Effectively manages many different tasks simultaneously.
• Periodically works with partners to perform problem isolation and resolution.
• Participates in the review of technical documentation for training materials, technical marketing collateral, troubleshooting guides, etc.
• Ability to use diagnostic aids, tools, and appropriate lab equipment, as necessary.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
• Report to the VP of Customer Success.

Sales Engineer – East Coast

Technical Support Engineer