Gargano Leadership Group

Support Engineer

• Provide support to understand, troubleshoot, diagnose, reproduce, and provide fault isolation in resolving escalated technical issues.
• Define, manage, and execute problem resolution plans and drives solutions/fixes through engineering and QA.
• Effectively manages many different tasks simultaneously.
• Periodically works with partners to perform problem isolation and resolution.
• Participates in the review of technical documentation for training materials, technical marketing collateral, troubleshooting guides, etc.
• Ability to use diagnostic aids, tools, and appropriate lab equipment, as necessary.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
• Report to the VP of Customer Success.

Technical Support Engineer