Director of Data & AI – Post Purchase and Innovation
Gap Inc.
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Job Level
About the role
- Set the Vision: Define and lead the data and AI strategy for Post-Purchase and Innovation, aligning it tightly with company priorities and customer outcomes
- Partner with executive leadership to influence technology investment decisions, trade-offs, and long-term roadmap planning
- Drive smarter usage and optimization of existing platforms across Fulfillment, Returns, and Customer Support using data-driven insights
- Build and Lead a High-Impact Team: Hire, lead, and inspire a cross-functional team of data scientists, analysts, and data product managers
- Create a culture of ownership, curiosity, and delivery—coaching the team on both technical excellence and business impact
- Deliver complex initiatives in collaboration with Engineering, Data Engineering, Product, and Business teams
- Drive Experimentation & Learning: Champion a test-and-learn mindset, embedding experimentation into how technology decisions are made
- Lead experimentation design, measurement frameworks, and testing strategies across initiatives
- Apply advanced analytical techniques to evaluate outcomes, run “what-if” scenarios, and provide clear recommendations
- Advance Algorithms & AI: Oversee the design, development, and deployment of algorithms and models that improve efficiency, reduce cost, and elevate customer experience
- Ensure models are scalable, explainable, and aligned with real-world operational needs
- Be a Connector & Storyteller: Translate business challenges into actionable data and AI initiatives
- Communicate complex technical concepts with clarity and confidence to non-technical partners
- Present insights, progress, and recommendations to senior and executive leadership
Requirements
- Proven experience leading data and/or data science teams, ideally in fulfillment, returns, or innovation-driven environments
- Strong hands-on foundation in Python and SQL, with the ability to guide technical direction
- Retail or marketplace experience strongly preferred
- Exceptional leadership, communication, and influence skills
- A track record of building teams, driving strategy, and delivering real business outcomes through data
Benefits
- Competitive salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonSQLdata analysisalgorithm developmentmodel deploymentdata-driven insightsadvanced analytical techniquestesting strategiesmeasurement frameworksdata science
Soft Skills
leadershipcommunicationinfluenceteam buildingcoachingstorytellingcuriosityownershipdeliverycollaboration