Gamdom

Customer Support Agent

Gamdom

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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About the role

  • Deliver prompt and effective assistance to our customers
  • Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more
  • Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution
  • Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients
  • Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture
  • Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

Requirements

  • Previous customer service experience (iGaming experience is a plus)
  • Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software
  • Experience in cryptocurrency is an advantage
  • Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus)
  • Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment
  • Capable of working autonomously and making sound decisions to address customer needs
  • Flexibility: Willingness to learn and work varying shifts in a 24/7 support team
Benefits
  • 25 days of PTO
  • Equipment allowance
  • Flexible remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceiGamingcryptocurrencytechnical issue resolutionproblem-solving
Soft Skills
communicationcollaborationindependencedecision-makingadaptabilityflexibility