Gambling.com Group

Operations

• Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels — doing so primarily by identifying where AI agents and automated workflows can replace or accelerate manual commercial processes, and then building them.
• Act as the primary operational owner of commercial operational processes across all verticals, which in practice means owning the AI and automation layer that powers those processes, not just the processes themselves.
• Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams to drive operational improvements, using AI tooling to run analysis at scale, generate workflow concepts, and prototype solutions faster than traditional approaches allow.
• Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs across the commercial operations function, building AI-assisted reporting and monitoring infrastructure so that performance visibility is automated, not manual.
• Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations, this is not a peripheral responsibility, it is the core mechanism through which this role delivers value. You are expected to be actively building, not just recommending.
• Identify inefficiencies and bottlenecks across commercial operations and design structured solutions, your default answer to an inefficiency is an agent or an automated workflow, with manual process redesign as the fallback where automation is not yet viable.
• Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team, from initial architecture through to live deployment, with measurable reduction in human effort as the success metric.
• Develop and maintain playbooks and performance standards for all commercial workflows, including documentation of how each AI agent or automated workflow is expected to behave, what good output looks like, and where human review is required.
• Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing, translating commercial priorities into a build roadmap for agents and automations, and managing that roadmap actively.
• Lead the identification and scoping of agentic automation opportunities across commercial operations, this means proactively finding problems worth solving with AI, not waiting to be briefed. You are expected to surface opportunities, make the case for them, and own the build.

Commercial Operations Engineer

Engineer

• Build and own AI agents and automated workflows that serve product and marketing teams
• Work directly with product managers, engineers, and marketers to identify high-value automation opportunities
• Own the full agent development lifecycle
• Build and maintain integrations between product systems, marketing platforms, CMS tools, CRMs, and APIs
• Establish QA frameworks for automated outputs
• Treat deployed agents as live products
• Document automations and agent workflows clearly
• Evaluate and recommend tooling across the automation and AI stack

Product Automations Engineer

• Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels
• Act as the primary operational owner of commercial operational processes across all verticals
• Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams
• Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs
• Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations
• Identify inefficiencies and bottlenecks across commercial operations and design structured solutions
• Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team
• Develop and maintain playbooks and performance standards for all commercial workflows
• Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing
• Lead the identification and scoping of agentic automation opportunities across commercial operations
• Own and build the full development lifecycle for commercial agents across all commercial operations
• Ensure quality, accuracy, and commercial alignment of all automated outputs
• Iterate on agent performance post-deployment based on commercial data, stakeholder feedback, and operational signals
• Establish and oversee QA processes across all commercial operations workflows
• Generate, analyse, and present operational KPI reports to senior stakeholders
• Monitor workflow and agent performance, surfacing actionable recommendations to commercial leadership
• Operate as the internal expert on AI-enabled tools including Claude, Lovable, and others