Commercial Operations Engineer
Gambling.com Group
full-time
Posted on:
Location Type: Remote
Location: Ireland
Visit company websiteExplore more
About the role
- Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels
- Act as the primary operational owner of commercial operational processes across all verticals
- Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams
- Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs
- Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations
- Identify inefficiencies and bottlenecks across commercial operations and design structured solutions
- Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team
- Develop and maintain playbooks and performance standards for all commercial workflows
- Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing
- Lead the identification and scoping of agentic automation opportunities across commercial operations
- Own and build the full development lifecycle for commercial agents across all commercial operations
- Ensure quality, accuracy, and commercial alignment of all automated outputs
- Iterate on agent performance post-deployment based on commercial data, stakeholder feedback, and operational signals
- Establish and oversee QA processes across all commercial operations workflows
- Generate, analyse, and present operational KPI reports to senior stakeholders
- Monitor workflow and agent performance, surfacing actionable recommendations to commercial leadership
- Operate as the internal expert on AI-enabled tools including Claude, Lovable, and others
Requirements
- Experience in a commercial operations, revenue operations, or similar ops role, ideally within a digital media, affiliate, or multi-vertical online business
- You have built AI agents and shipped them into a live production environment, this is the baseline requirement for this role, not an aspiration. If your experience is limited to using AI tools, prompting chatbots, or working within workflows someone else built, this role is likely beyond where you are right now
- Demonstrable, end-to-end ownership of the agent development lifecycle, from identifying the commercial problem, writing the workflow brief, designing the prompt architecture, integrating tools, testing, deploying, and iterating post-launch. You were the builder, not the person who commissioned or reviewed someone else's build
- Experience with AI platforms and tools such as Claude, Lovable, n8n, or equivalent, with specific, named examples of what you built on them, what it did, and how you measured whether it was working
- Track record of designing and documenting operational processes, playbooks, and performance standards, including documentation of how agents are expected to behave, what good output looks like, and where human review is required
- Experience establishing QA frameworks for AI-generated or automated outputs, setting performance benchmarks, monitoring for drift or failure, and iterating on agent behaviour based on real-world results
- Comfortable owning and reporting on KPIs and OKRs, with experience building automated reporting infrastructure rather than pulling data manually.
Benefits
- Comprehensive private Healthcare Insurance
- Flexible work environment and home office available
- Home office allowance
- Gym & Leisure Allowance
- All the hardware and software you need to be successful
- Regular company events and social outings, activities, Spot Awards and a Monthly Social Club
- Access to courses for Personal and Career Development
- Company Paid Volunteer Day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI agent developmentworkflow designautomated reportingQA frameworksKPI monitoringOKR managementcompetitor analysisprocess optimizationperformance standards documentationagent performance iteration
Soft Skills
collaborationleadershipcommunicationproblem-solvinganalytical thinkingorganizational skillsstakeholder managementadaptabilityattention to detailstrategic thinking