Galvanek Bau GmbH

Customer Operations Coordinator

Galvanek Bau GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Nürnberg • Germany

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Salary

💰 €40,000 - €50,000 per year

About the role

  • CONTROL CASES – Every customer case, from contract signing to final invoice, has a clear status, a next action and an owner.
  • COORDINATE APPOINTMENTS – You coordinate on-site appointments with customers, schedule installations with subcontractors and manage handover walkthroughs after completion.
  • LEAD CUSTOMERS AND PARTNERS – Welcome calls, defect resolution, payment collection, coordination with subcontractors and sales.
  • HOLD INTERNAL TEAMS ACCOUNTABLE – Salespeople not updating the CRM? You follow up and enforce updates.
  • KEEP DATA CLEAN – CRM and project management tools are kept up to date on a daily basis.
  • RESOLVE OUTSTANDING ITEMS – You investigate why customers aren’t paying, resolve defects, collect payments and document every step.
  • ESCALATE APPROPRIATELY – Not minimizing escalations, but escalating correctly when needed.

Requirements

  • PRECISE MANAGEMENT – You have simultaneously managed 20+ open cases with multiple stakeholders, deadlines and escalation needs.
  • ASSERTIVE COMMUNICATION – You conduct difficult conversations with purpose and clarity.
  • INTERNAL ENFORCEMENT – You get colleagues and service providers to keep their commitments.
  • PROACTIVE FOLLOW-UP – Nothing slips through; you follow up independently and reliably.
  • ACTIVE TOOL USAGE – You use CRM and project management tools actively to steer your work, not just for documentation.
Benefits
  • CLEAR RESPONSIBILITY – You are fully accountable for your cases. You decide what happens next and keep the process on track.
  • DIRECT COLLABORATION – You work directly with project management and the executive team. Decisions are made quickly without long approval loops.
  • TRANSPARENT METRICS – You are evaluated on clear, measurable outcomes, not subjective impressions. You always know where you stand.
  • LOW BUREAUCRACY – You work in an environment with short decision paths. Things get decided and implemented rather than endlessly discussed.
  • PERFORMANCE-DRIVEN GROWTH – If you consistently deliver strong results, your area of responsibility will grow. No fixed career steps, but real development through performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
precise managementassertive communicationinternal enforcementproactive follow-up