Galvanek Bau GmbH

Operations

• MANAGE CASES - Every customer case from contract signing to final invoice has a clear status.
• COORDINATE APPOINTMENTS - You coordinate on-site appointments with customers.
• LEAD CUSTOMERS AND PARTNERS - Welcome calls, defect resolution, payment follow-up.
• DRIVE INTERNAL FOLLOW-UP - Sales reps not updating the CRM? You follow up and ensure updates are made.
• KEEP DATA CLEAN - CRM and project management tool are kept up to date daily.
• RESOLVE OUTSTANDING ITEMS - You investigate why customers haven't paid, resolve defects, and collect payments.
• ESCALATE APPROPRIATELY - You recognize when a case can be resolved independently and when it requires escalation.

Customer Operations Coordinator – m/f/d

Recruitment

• BREAK DOWN REQUIREMENTS – You challenge wishlists or profiles that the market can’t realistically provide.
• SCORECARDS & JOB ADS – You create a Topgrading scorecard for each role and derive the job posting from it.
• CV SCREENING – Every application is checked against the scorecard.
• COORDINATE & EVALUATE INTERVIEWS – You assign colleagues to structured first interviews.
• OWN THE PROCESS END-TO-END – You manage the entire recruiting process across all departments.

Inhouse Recruiter – Recruiting Manager

Chief of Staff

• SOLVE PROBLEMS, DON'T MANAGE THEM – HR, Legal, Accounting, Recruiting, B2B Sales. You won't receive a brief; you'll receive a challenge. You break it down, design the solution and implement it. In days, not weeks.
• BUILD PROCESSES FROM SCRATCH – Much is still done ad hoc. You turn that into repeatable systems: contract templates, recruiting funnels, quality gates, checklists. After that, it runs without you.
• INTERFACE – Two locations, external service providers, internal teams. You keep the threads together, make sure commitments are kept and nothing falls through the cracks.
• PREPARE DECISIONS – KPI reports, cost comparisons, action options. Presented so the COO can decide in 5 minutes instead of 2 hours.
• CLOSE GAPS – No one will point out where a gap is. You find it yourself and act — without approval loops or needing reassurance at every step.

Founders Associate – Operations Manager

• CONTROL END-TO-END PROCESSES – Every customer case has a clear status and a defined next step.
• DRIVE SALES & TECHNICIANS – Influence without formal disciplinary authority.
• CUSTOMER CALLS – Follow up on open quotes and prevent cancellations during the statutory withdrawal period.
• HANDLE ABSENCES – Salesperson sick or on vacation? You step in immediately.
• ORGANIZE ONBOARDING – New technicians are onboarded via standardized group calls.

Operations Manager – Sales & Service

• OWN THE END-TO-END PROCESS – Every customer case, from lead to commissioning, has a clear status and a next action. You distribute leads, track quotes, coordinate on-site measurements and handovers after completion. No quote remains unanswered for more than 14 days.
• DRIVE SALES & TECHNICIANS – You will coordinate 6 salespeople and 4 technicians without direct disciplinary authority. You request updates, follow up when a lead stalls, and prioritize measurement slots by urgency. Your goal: convert more leads into signed contracts.
• CUSTOMER CONTACT BY PHONE – Follow up on open quotes, prevent cancellations during the withdrawal period, and reschedule appointments. The phone is your default channel. You secure concrete follow-up appointments or obtain clear rejections. No limbo zone.
• COVER ABSENCES – Sales reps sick or on vacation? You step in immediately: review the pipeline, reassign leads, and inform customers. No lead remains unhandled for more than 48 hours.
• ORGANIZE ONBOARDING – New technicians are onboarded via standardized group calls. After each installation you coordinate the training/handover appointment. Nothing gets lost in the backlog.

• MANAGE CASES – Every customer case from contract signing to final invoice has a clear status, a next step and an owner.
• COORDINATE APPOINTMENTS – You schedule on-site appointments with customers, coordinate installations with subcontractors, and manage handovers after completion.
• LEAD CUSTOMERS AND PARTNERS – Welcome calls, defect resolution, payment collection, coordination with subcontractors and sales.
• DRIVE INTERNAL FOLLOW-UP – Sales reps not updating the CRM? You hold them accountable.
• KEEP DATA CLEAN – CRM and project management tools are kept up to date on a daily basis.