Galvanek Bau GmbH

Operations

• CASE OWNERSHIP: You are the first point of contact after contract signing — you welcome the customer, explain the process and schedule the ThermoCheck appointment.
• FUNDING: Apply for the BZA-ID, manage the KfW portal, and diligently track approval letters — without this, construction cannot start.
• FOLLOW-UP: By phone, not by email — polite and persistent until the process moves forward.
• DATA QUALITY: Update ClickUp, Calendly and the funding folder immediately, not in the evening. Every case has a status and a next step — always.
• ESCALATION: You identify bottlenecks before they escalate — and report them upward in a timely manner. Not too early, not too late.
• CLOSURE: Coordinate handover/briefing appointments, secure acceptance reports and Wi‑Fi photos — the green light for installation is in your hands.

Customer Operations Manager