Customer Operations Manager

Galvanek Bau GmbH

Customer Operations Manager handling customer interfaces following contract finalization. Facilitating smooth project initiation and ensuring timely operational processes in renewable energy.

Posted 7/1/2026full-timeNürnberg • 🇩🇪 GermanyJunior💰 €36,000 - €44,000 per yearWebsite

About the role

Key responsibilities & impact

CASE OWNERSHIP: You are the first point of contact after contract signing — you welcome the customer, explain the process and schedule the ThermoCheck appointment.
FUNDING: Apply for the BZA-ID, manage the KfW portal, and diligently track approval letters — without this, construction cannot start.
FOLLOW-UP: By phone, not by email — polite and persistent until the process moves forward.
DATA QUALITY: Update ClickUp, Calendly and the funding folder immediately, not in the evening. Every case has a status and a next step — always.
ESCALATION: You identify bottlenecks before they escalate — and report them upward in a timely manner. Not too early, not too late.
CLOSURE: Coordinate handover/briefing appointments, secure acceptance reports and Wi‑Fi photos — the green light for installation is in your hands.

Requirements

What you’ll need

DEADLINE MINDSET: You think in due dates, not tasks — Day 5, Day 14, Day 24 are pacing milestones for you.
MANAGING PARALLEL CASES: You have demonstrably managed 25–50 cases simultaneously without errors. Nothing falls through the cracks. References confirm this.
PHONE OVER EMAIL: You pick up the phone rather than type an email — friendly and persistent, even on the fifth attempt and with anxious customers.
PROCESS & EXECUTE INPUT: You work directly with the Head of Operations and receive a lot of input at once. You quickly sort, prioritize independently and execute — without anyone having to follow up.
ZERO-ERROR MENTALITY: You record time-critical documents immediately, completely and error-free. ClickUp, Calendly and the funding folder are control tools for you, not a box-ticking exercise.
BACKGROUND: Commercial training or a degree.
1–4 years' experience in internal sales/office, customer service, dispatch or a comparable paced service environment.
WP/PV knowledge is a plus, not required — you will be up to speed within 2–3 weeks.

Benefits

Comp & perks

CONTRIBUTE, DON'T JUST FOLLOW: You execute — but you think along. Your observations from day-to-day work matter; your input is heard. What you initiate today will make an impact this week — not next quarter.
SOLID FOUNDATION: Self-funded, no investor pressure, economically stable — growth driven from within.
GROWTH: Deliver within a year and you will receive more responsibility — we grew from 5 to 40 employees in 12 months; those who join grow with us.
MODERN OFFICE: New office at Wöhrder See in Nuremberg — modern tools, minimal paperwork.
REMOTE OPTION: Possible after onboarding.

ATS Keywords

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Hard Skills & Tools

Case ManagementData EntryFunding ApplicationApproval TrackingProcess Coordination

Soft Skills

Polite PersistenceAttention to DetailIndependent PrioritizationFriendly CommunicationProblem Identification

Certifications

Commercial TrainingDegree