Galileo

Operations

• Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients
• Build a scalable, automation-first implementation model that enables growth without linear headcount increases
• Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams
• Partner with Sales during active deal stages to flag implementation risks, inform go-live timelines, and influence client decisions including off-cycle launches
• Bring a systems-thinking approach that connects Sales, Operations, Data, and Engineering into a cohesive operating model supporting long-term client success
• Manage and develop your team, holding shared accountability for a portfolio of 20+ annual launches
• Own end-to-end implementation for large-scale clients (20k+ lives), including behavioral health, pediatrics, on-site popups, FFS structures, and health plan integrations
• Define and maintain eligibility and roster management processes across client types, including real-time eligibility gating, file-based roster management, and member offboarding
• Oversee the business logic and operational standards for client eligibility and roster management (including EDI/834 workflows), partnering with technical teams who handle the underlying engineering
• Identify and implement automation opportunities across the implementation lifecycle to reduce manual effort and improve accuracy
• Explore and apply AI-driven solutions where appropriate, data validation, file processing, anomaly detection, to improve efficiency and scalability
• Lead translation of complex client data needs into technical requirements, ensuring data quality across clinical and billing systems
• Own and maintain comprehensive documentation for all implementation workflows
• Build and deliver real-time visibility into the implementation pipeline, including timelines, risks, dependencies, and project health
• Migrate implementation tracking from Google Drive into Salesforce, establishing pipeline visibility and capacity planning infrastructure
• Build and own a standard reporting suite (internal and client-facing) tracking implementation milestones, enrollment metrics, and data integrity
• Partner with Data teams to create scalable analytics that support operational decision-making, forecasting, and continuous improvement
• Define and track key success metrics: time-to-launch, data quality, and implementation performance
• Serve as the strategic front-line lead for partner stakeholders, providing high-touch guidance through technical integrations and onboarding for virtual and community-based delivery models
• Act as the bridge from the initial sales cycle to operational reality, professionalizing the concierge experience while deepening the trust established by Sales
• Integrate Client Services account teams early during implementation to facilitate a seamless transition to long-term account management
• Operate with the mindset that long-term client success and renewal begin during implementation

Director, Implementation – Client Operations

Director

• Define and execute implementation playbooks that ensure repeatable, high-quality client launches across all clients
• Build a scalable, automation-first implementation model that enables growth without linear headcount increases
• Lead the handoff process between Sales (pre-contract) and Client Services (post-launch), ensuring continuity and alignment with multiple internal teams
• Partner with Sales during active deal stages to flag implementation risks, inform go-live timelines, and influence client decisions including off-cycle launches
• Bring a systems-thinking approach that connects Sales, Operations, Data, and Engineering into a cohesive operating model supporting long-term client success
• Manage and develop your team, holding shared accountability for a portfolio of 20+ annual launches
• Own end-to-end implementation for large-scale clients (20k+ lives), including behavioral health, pediatrics, on-site popups, FFS structures, and health plan integrations
• Define and maintain eligibility and roster management processes across client types, including real-time eligibility gating, file-based roster management, and member offboarding
• Oversee end-to-end eligibility file implementation, setting standards for file formatting (EDI/834), frequency, and error handling
• Identify and implement automation opportunities across the implementation lifecycle to reduce manual effort and improve accuracy
• Explore and apply AI-driven solutions where appropriate, data validation, file processing, anomaly detection, to improve efficiency and scalability
• Lead translation of complex client data needs into technical requirements, ensuring data quality across clinical and billing systems
• Own and maintain comprehensive documentation for all implementation workflows
• Build and deliver real-time visibility into the implementation pipeline, including timelines, risks, dependencies, and project health
• Migrate implementation tracking from Google Drive into Salesforce, establishing pipeline visibility and capacity planning infrastructure
• Build and own a standard reporting suite (internal and client-facing) tracking implementation milestones, enrollment metrics, and data integrity
• Partner with Data teams to create scalable analytics that support operational decision-making, forecasting, and continuous improvement
• Define and track key success metrics: time-to-launch, data quality, and implementation performance
• Serve as the strategic front-line lead for partner stakeholders, providing high-touch guidance through technical integrations and onboarding for virtual and community-based delivery models
• Act as the bridge from the initial sales cycle to operational reality, professionalizing the concierge experience while deepening the trust established by Sales
• Integrate Client Services account teams early during implementation to facilitate a seamless transition to long-term account management
• Operate with the mindset that long-term client success and renewal begin during implementation

Director, Implementations

Product Manager

• Develop and steward Galileo's clinical data and interoperability strategy, aligning engineering, clinical, and leadership stakeholders around a coherent direction
• Define product requirements for clinical data infrastructure, working closely with engineering to translate clinical workflow needs into technically sound specifications
• Own the EHR integration roadmap — identify opportunities for tighter integration, define the architecture approach, and drive execution from spec through production
• Manage enterprise clinical workflow decisions in every phase of the product development lifecycle, from requirements definition through clinical adoption and ongoing performance monitoring
• Evaluate and guide the responsible use of AI and agentic frameworks in clinical product contexts, with appropriate attention to safety, reliability, and architecture discipline
• Partner with clinical operations to ensure product decisions reflect how clinicians actually work
• Drive cross-functional alignment during periods of organizational change, surfacing blockers early and bringing stakeholders to decisions rather than discussions

Lead Product Manager, Clinical Experience

Therapist

• Provide integrated behavioral health care among a team of primary and specialty care providers with attention to clinical quality and patient-centricity
• Maintain a caseload of patients in which you’ll conduct 30 to 45 minute therapy sessions for Galileo patients residing in a state of licensure with set blocks of time to support Galileo patients each week
• Work with a diverse patient population. We pride ourselves on fostering a culture that is inclusive of all backgrounds
• Solve patient problems in an efficient, nimble manner by drawing on resourcefulness, collaborating with team members to leverage their expertise, and a “can-do” approach

Behavioral Health Therapist, OR License

Behavioral Health Therapist, MD License

Behavioral Health Therapist, CA License

Behavioral Health Therapist, MA License

Behavioral Health Therapist, Part-Time, TX License

Behavioral Health Therapist, Part-Time, TN License

Accountant

• Ensure thorough review of vendor invoices, maintain accurate billing information, and facilitate timely communication with vendors and internal departments
• Participate in month-end close processes; perform monthly accounting activities such as posting accrual and prepaid journal entries and balance sheet reconciliations
• Manage, reconcile, and obtain all receipts for corporate card transactions, including T&E, and ensure all items are submitted timely and accurately
• Generate monthly invoices, assess and manage customer account balances, and proactively notify customers of insufficient payments
• Assist with internal and external audits
• Manage the 1099 process end-to-end, including collection of W-9s, preparation, filing, and distribution to contractors, ensuring compliance with IRS requirements and deadlines
• Track and manage annual state report filings for all legal entities, ensuring compliance with state requirements and timely submission deadlines
• Track and manage capitalized software (internal-use software), including evaluation of capitalization criteria, maintenance of amortization schedules, and ensuring compliance with accounting standards
• Prepare accounting reports by collecting, analyzing, and summarizing account information and trends
• Assist with additional ad hoc requests and projects for the Finance and Accounting departments as well as other departments as assigned