GALE

Senior Associate, Community Management

GALE

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $70,000 - $90,000 per year

Job Level

Senior

About the role

  • 50/50 proactive and reactive engagement, you’ll be identifying and actioning on real time trends and opportunities for our brands to engage with by keeping a pulse on culture.
  • Responsible for maintaining the voice of our clients on social
  • Tracking performance and surfacing insights that connect engagement activity to brand perception, follower quality, and overall channel health
  • Building repeatable systems: playbooks, response libraries, interaction guidelines, and internal education that allow the brand to scale consistent behavior across teams and markets
  • Designing and implementing community engagement strategies that go beyond day-to-day commenting, including social listening protocols, conversation frameworks, and escalation flows
  • Developing proactive community programming, including UGC initiatives, audience engagement plans, and surprise-and-delight tactics
  • Working alongside our social media, creative, project management and account teams to ensure overall processes are smooth.

Requirements

  • Deep understanding of social media platforms including (but not limited to) Instagram, Facebook, and Tik Tok
  • A sharp writer who can quickly adapt voice and tone while maintaining clarity and consistency
  • Experienced in community management or social media management for a large brand
  • Able to work independently, but communicative and team-oriented
  • Must be able to check social media platforms over the weekends and respond to emergency situations if needed
  • Proven success working in fast-paced environments
  • Analytical thinker able to interpret engagement patterns and translate into learnings for weekly, monthly and quarterly reporting
  • Familiar with tools such as Sprout, Sprinklr, Sprout social and native platform backends
  • Must be comfortable communicating (written and verbal) in both English and Spanish
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementsocial media managementsocial listeningcontent creationanalytical thinkingreportingUGC initiativesengagement strategiescrisis managementperformance tracking
Soft Skills
communicationteam-orientedindependenceadaptabilityclarityconsistencyproactivitycreativityproblem-solvingorganizational skills