Galapos

Customer Success Manager

• Manage and maintain a portfolio of B2B clients;
• Schedule and conduct meetings with clients;
• Serve as the client's primary point of contact for questions, alignments, and delivery follow-up;
• Follow up on contract renewals;
• Identify and map new business opportunities within the client portfolio;
• Collaborate with internal teams, sharing client feedback;
• Update the CRM and other platforms with key customer journey information.

Business Development Consultant – Customer Success

Consultant

• Perform medium- to high-complexity diagnostics, identifying value drivers and improvement hypotheses;
• Build and maintain financial models/metrics, including valuations and advanced modelling;
• Create dashboards, spreadsheets, analyses, and executive materials (proposals, renewals, final deliverables);
• Lead client results meetings, analyzing variances, root causes, and action plans;
• Lead and develop interns and junior analysts/consultants in project deliverables;
• Support meetings with sponsors/stakeholders, providing recommendations and inputs for decision-making.

Business Development Consultant – Customer Success

Mid-level Management and Strategy Consultant